Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malicia Roe

Portsmouth,VA

Summary

Dynamic leader with proven success in shift leadership and team motivation at Wingstop, adept at strategic thinking and creative problem solving. Excels in staff education and training, enhancing team performance by 30%. Skilled in POS system operation and interpersonal relations, consistently achieving high customer retention and satisfaction.

Overview

14
14
years of professional experience

Work History

Shift Leader

Wingstop
08.2024 - 01.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Cashier

Sam's Club
04.2024 - 08.2024
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Stocked, tagged and displayed merchandise as required.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Shift Leader

Sonic
04.2023 - 07.2023
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Devised and implemented processes and procedures to streamline operations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Setward

Rivers Casino Portsmoth
01.2023 - 04.2023
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Documented kitchen inventory by reviewing stock and counting items.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Established rapport with customers by providing friendly and attentive service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Cashier

Joes Kwik Mart
02.2022 - 08.2022
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.

Assistant Manager

7-eleven
11.2021 - 08.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Sale Associate

7-eleven
05.2019 - 11.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

PCA

Hampton Roads Nursing Careers And Traning Center
02.2016 - 03.2016
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Documented patient information and care activities in electronic health record.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.

Fire Watcher

AMERI FORCE
03.2011 - 07.2013
  • Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
  • Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
  • Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
  • Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
  • Relayed messages about emergencies, accidents and fire hazard conditions.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

No Degree - Nursing

Hampton Roads Nursing Careers And Training Center
Portsmouth, VA
02-2016

High School Diploma -

Oscar Smith High School
Chesapeake, VA
06-2011

Skills

  • Drawer assignments
  • Staff education and training
  • Strategic thinking
  • Daily workflows
  • Shift paperwork completion
  • Creative problem solving
  • Shift leadership
  • Verbal and written communication
  • Positive attitude
  • Team motivation
  • Shift checklists
  • Policy and procedure enforcement
  • Safety processes and procedures
  • Sales and upselling
  • Interpersonal relations
  • Assigning work
  • Inventory counts
  • Employee relations
  • Customer service management
  • Policy enforcement
  • Professional appearance
  • Diplomatic and fair
  • Equipment troubleshooting
  • Client service
  • Team leadership
  • Problem-solving
  • POS system operation
  • POS deletions
  • Team supervision
  • Flexible schedule
  • Conflict resolution
  • Team-building activities
  • Issue resolution
  • Team collaboration and leadership
  • Staff training and development
  • Complaint resolution
  • OSHA regulations compliance
  • Training assistance
  • Motivational leadership
  • Rules enforcement
  • Customer retention strategies
  • Cash handling
  • Production scheduling

Timeline

Shift Leader

Wingstop
08.2024 - 01.2025

Cashier

Sam's Club
04.2024 - 08.2024

Shift Leader

Sonic
04.2023 - 07.2023

Setward

Rivers Casino Portsmoth
01.2023 - 04.2023

Cashier

Joes Kwik Mart
02.2022 - 08.2022

Assistant Manager

7-eleven
11.2021 - 08.2022

Sale Associate

7-eleven
05.2019 - 11.2021

PCA

Hampton Roads Nursing Careers And Traning Center
02.2016 - 03.2016

Fire Watcher

AMERI FORCE
03.2011 - 07.2013

No Degree - Nursing

Hampton Roads Nursing Careers And Training Center

High School Diploma -

Oscar Smith High School

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Malicia Roe