Maliek Johnson
Columbus,OH
Summary
IT & Data Professional with 5+ years of experience in systems analysis, database management, and technical support. Skilled in SQL, Power BI, Tableau, and Excel with a strong foundation in troubleshooting, system optimization, and end-user support. Adept at improving system reliability, streamlining processes, and delivering actionable insights that support business and IT operations. Seeking to apply technical expertise in IT support and infrastructure roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Business Intelligence Analyst
Chuck & Jackie Transportation
01.2023 - Current
- Analyzed operational and payroll systems, identifying inefficiencies and proposing IT solutions to improve forecasting accuracy and system reliability.
- Designed and maintained Power BI/Tableau dashboards, functioning as system admin for reporting tools.
- Improved data reporting accuracy by 20%, reducing troubleshooting time for leadership.
- Partnered with IT teams to ensure system uptime and secure data storage practices.
Lead Data Analyst
JSG Advisory Partners
12.2020 - 01.2023
- Streamlined reporting workflows by building automated data pipelines, reducing processing time from 5 hours to under 45 minutes.
- Administered SQL databases and provided IT support for data integration projects.
- Conducted system troubleshooting and optimization to ensure smooth reporting operations.
- Produced technical documentation and trained staff on IT tools and reporting systems.
- Collaborated with leadership to implement new IT-supported financial modeling systems, reducing risk exposure by 15%.
Data Entry Analyst
Vivint Smart Home Security
02.2019 - 12.2020
- Audited and updated large databases, ensuring accuracy, security, and accessibility for internal systems.
- Conducted large-scale data entry and cleanup projects, supporting IT and operations teams.
- Assisted with system migrations and user access setup during new market launches.
Education
Business Intelligence Analytics Certificate -
TripleTen
Ohio University
Skills
- SQL, Power BI, Tableau, Excel
- Windows & Mac OS Support
- Database Management & Optimization
- IT Systems Support & Troubleshooting
- Data Visualization & Dashboarding
- Active Directory (user accounts, permissions)
- Stakeholder Communication
- Business analysis
Certification
TripleTen – Business Intelligence Analytics Certificate
- Business Intelligence Fundamentals
- Micro & Macro Economics
- Statistics & Predictive modeling
- Dashboard Reporting & KPI Tracking
- Data Visualizations
- SQL for Analytics
Timeline
Senior Business Intelligence Analyst
Chuck & Jackie Transportation
01.2023 - Current
Lead Data Analyst
JSG Advisory Partners
12.2020 - 01.2023
Data Entry Analyst
Vivint Smart Home Security
02.2019 - 12.2020
Business Intelligence Analytics Certificate -
TripleTen
Ohio University
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