Malieka Sharry
Covington,GA
Summary
Dynamic Front End Manager with a proven track record in implementing process improvements that drive customer service and optimizing workflow efficiency. Skilled in team leadership and accurate cash processing, I successfully implemented strategies that reduced stock discrepancies, enhanced customer satisfaction and improved service delivery, fostering a culture of excellence and accountability.
Qualified Business Administer seeking to leverage extensive experience in managing operations. Proven track record of optimizing customer experience and increasing efficiency through effective team leadership. Demonstrated ability to implement strategic initiatives and foster collaborative work environment.
Self-motivated leader that brings proven organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
20
20
years of professional experience
Work History
Front End Manager
BJ's Wholesale
05.2012 - 05.2024
- Led front end operations, ensuring efficient customer service and checkout processes.
- Trained and mentored staff on best practices for handling transactions and customer interactions.
- Implemented strategies to enhance inventory management and reduce stock discrepancies.
- Monitored performance metrics, identifying areas for improvement to optimize workflow efficiency.
- Developed schedules, aligning staffing levels with peak business hours for improved service delivery.
- Collaborated with management to establish operational standards and ensure compliance with company policies.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
Student Account Coordinator
School of Visual Arts
11.2004 - 05.2012
- Managed student account inquiries, processed loan payments, providing timely and accurate information to enhance student experience.
- Resolved billing issues for improved customer satisfaction and reduced late payments.
- Provided exceptional customer service, addressing inquiries from students, parents, and staff regarding account balances and payment options.
- Maintained accurate records of customer accounts, payments and payment plans.
- Coordinated financial aid processes, ensuring compliance with institutional policies and federal regulations.
- Developed and implemented streamlined communication strategies for prospective and current students.
- Analyzed student account data to identify trends, improving service delivery and operational efficiency.
- Trained new staff on system usage and best practices for managing student accounts effectively.
- Collaborated with academic departments to resolve account discrepancies, enhancing interdepartmental relationships.
- Oversaw reconciliation of accounts receivable, maintaining accuracy in financial reporting and documentation.
- Developed comprehensive payment plans, assisting students in fulfilling their financial obligations.
Education
Business Administration
Borough of Manhattan Community College
New York (City), NYSkills
- Client support
- Team leadership
- Performance improvements
- Fraud risk management
- Office management skills
- Incident management expertise
- Accurate cash processing
- Training and mentoring
- Effective schedule coordination
- Business management expertise
Accomplishments
- Supervised team of 250 staff members.
- Achieved highest sales throughout the company by effectively communicating and working with colleagues.
Timeline
Front End Manager
BJ's Wholesale
05.2012 - 05.2024
Student Account Coordinator
School of Visual Arts
11.2004 - 05.2012
Business Administration
Borough of Manhattan Community College