Ma Ligaya Biscocho
GARNERVILLE,NY
Summary
Dynamic and compassionate caregiver with extensive experience at CRV Mentally Disable Population, where I enhanced service delivery through innovative training programs and effective conflict resolution. Skilled in relationship building and medication administration, I fostered a supportive environment that improved client outcomes and reduced staff turnover rates.
Overview
2026
2026
years of professional experience
Work History
Private Nanny
Mr and Mrs Pramod Chakravarthy
Manager in Charge
CRV Mentally Disable Population
- Led daily operations to ensure quality care for individuals with mental disabilities.
- Developed and implemented training programs for staff to enhance service delivery.
- Collaborated with multidisciplinary teams to create individualized support plans.
- Monitored compliance with health and safety regulations within the facility.
- Facilitated communication between families and staff to improve client outcomes.
- Analyzed program effectiveness, identifying areas for improvement in service provision.
- Managed conflict resolution strategies among staff and clients effectively.
- Oversaw resource allocation to optimize operational efficiency and service quality.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Improved team productivity by implementing efficient project management strategies and streamlining processes.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Streamlined internal communications by creating clear channels of information flow between departments and team members.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
- Championed innovative solutions to address operational challenges, leading to significant improvements in workflow efficiency and overall team performance.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
- Spearheaded successful product launches, coordinating teams across multiple departments to ensure a seamless roll-out process for customers.
- Provided strong leadership to enhance team productivity and morale.
- Evaluated hiring, firing, and promotions requests.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Implemented and developed operational standards, policies and procedures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Manager in Charge
ARC Mentally Challenge Population
Private Elderly Caregiver
Mrs Lesley Hoheb
05.2014 - Current
- Assisted with daily living activities, ensuring comfort and safety for elderly clients.
- Monitored health conditions, reporting changes to family and healthcare providers promptly.
- Provided companionship, fostering emotional well-being and reducing feelings of isolation.
- Managed medication schedules, ensuring adherence to prescribed treatments and dosages.
- Coordinated transportation for medical appointments, enhancing access to necessary care services.
- Developed engaging activities tailored to client interests, promoting mental stimulation and enjoyment.
- Maintained a clean and safe environment, adhering to health and safety regulations consistently.
- Communicated effectively with families regarding care plans, updates, and any concerns that arose.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
- Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
- Provided mobility support through transfers, ambulation assistance, and the use of adaptive equipment.
- Coordinated transportation services for medical appointments or personal errands as needed for uninterrupted daily living routines.
- Promoted overall well-being by encouraging regular physical exercise within the abilities of each client.
- Implemented fall prevention measures including clutter removal and installation of grab bars to ensure client safety at home.
- Offered companionship during difficult times by providing emotional support and empathetic listening skills.
- Maintained detailed records of client progress, observations, and care plan adjustments for enhanced continuity of care.
- Administered first aid procedures when required while keeping calm under pressure.
- Served as a reliable point of contact for families by providing consistent communication regarding the health status of their loved ones.
- Supported clients'' cognitive function through mental stimulation exercises such as puzzles or reminiscence therapy.
- Developed personalized care plans for each client to meet their unique needs and preferences.
- Trained new caregivers on best practices in private elderly caregiving to maintain consistency across team members.
- Offered companionship and kindness to elderly patients.
- Handled financial matters on behalf of clients when necessary including bill payment or budgeting assistance with fiscal responsibility in mind.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recorded status and duties completed in logbooks for management.
Private Nanny
Mr and Mrs James Peacock
06.2011 - 05.2014
- Provided attentive care and supervision for children in a safe environment.
- Developed engaging educational activities to promote learning and development.
- Coordinated daily schedules, including meals, playtime, and educational sessions.
- Communicated effectively with parents regarding children's progress and needs.
- Maintained cleanliness and organization of children's play areas and belongings.
- Adapted care strategies based on individual child needs and preferences.
- Implemented routines that fostered a sense of security and stability for children.
- Assisted in organizing special events, such as birthday parties and outings.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Encouraged social interactions through playdates, group outings, and community events.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
- Taught children everyday skills and language.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
- Taught children basic life skills, manners and personal hygiene.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Provided developmentally appropriate activities for children.
- Transported children to and from activities using personal or family vehicle.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Encouraged children to be understanding and patient with others.
- Coordinated playdates and outings to meet children's physical and social needs.
- Identified warning signs of emotional and developmental problems in children.
Nursing Assistant
Manor Assisted Living for Elderly
04.1997 - 05.1998
- Assisted residents with daily living activities, enhancing comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and safety of resident areas, fostering a hygienic environment.
- Documented patient care accurately in electronic health records to ensure continuity of care.
- Collaborated with multidisciplinary teams to create personalized care plans for residents.
- Provided emotional support and companionship to enhance residents' quality of life.
- Educated families on caregiving techniques and resources available for their loved ones.
- Adhered to safety protocols, promoting a secure atmosphere for residents and staff.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
- Facilitated patient education on self-care practices, empowering individuals in their recovery process.
- Participated in professional development sessions, staying current with best practices in patient care.
- Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
- Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
- Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
- Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
- Bolstered patient satisfaction, offering compassionate support and addressing individual needs.
- Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
- Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
- Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
- Reinforced positive care environment by engaging patients in meaningful activities and conversations.
- Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
- Streamlined communication between healthcare teams by coordinating patient schedules and updates.
- Enhanced patient recovery with diligent wound care and infection control practices.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to Type patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Supported needs of Number+ residents under long-term care.
Nursing Assistant
Ingleside Nursing Home
10.1994 - 05.1998
Education
Bachelor of Science - Medical Technology
Santo Tomas University
Philippines05.1984
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Activity planning
- Infant care
- Reading and storytelling
- Early childhood education
- Positive reinforcement
- Emotional support
- Laundry
- CPR training
- Social skill development
- Light housekeeping
- Transportation safety
- Household management
- Outdoor play supervision
- Activities planning
- Language skills
- Creative activity planning
- Early childhood development
- Behavior modeling
- Safety consciousness
- Educational support
- Behavior management techniques
- Social integration
- School-age child care
- Child development expertise
- Potty training assistance
- Housekeeping
- Music and dance encouragement
- Homework assistance
- Conflict resolution
- Family engagement
- Creative play
- Emotional intelligence
- Nutrition
- Sleep training
- Toileting and feeding
- Routine adherence
- Structured routines
- Positive discipline strategies
- Childhood development
- Cooking and meal preparation
- Special needs experience
- Meal and snack preparation
- Problem-solving
- Dependable and responsible
- Time management
- Creative thinking
- Child supervision
- Critical thinking
- Organizational skills
- Housekeeping and cleaning
- Child safety
- Good decision making
- Meal preparation
- Multitasking
- Decision-making
- Emotionally supportive
- Multitasking Abilities
- Age-appropriate recreational activities
- Educational activities
- Homework support and assistance
- Parent interaction
- Boundary setting
- Praise and encouragement
- Teaching empathy
- Active listening
- Excellent communication
- Promoting good behavior
- Schedule creation and maintenance
- Toilet training
- Attention to detail
- Appointment scheduling
- First aid
- Rule setting
- Self-confidence development
- Instilling healthy habits
- Schedule regulating
- Regulating schedules
- Medication administration
- Safety instruction
- Task prioritization
- Enrichment activities
- Infant, toddler, and preschool curricula
- Teamwork and collaboration
- Discipline programs
- Behavior modification techniques
Timeline
Private Elderly Caregiver
Mrs Lesley Hoheb
05.2014 - Current
Private Nanny
Mr and Mrs James Peacock
06.2011 - 05.2014
Nursing Assistant
Manor Assisted Living for Elderly
04.1997 - 05.1998
Nursing Assistant
Ingleside Nursing Home
10.1994 - 05.1998
Private Nanny
Mr and Mrs Pramod Chakravarthy
Manager in Charge
CRV Mentally Disable Population
Manager in Charge
ARC Mentally Challenge Population
Bachelor of Science - Medical Technology
Santo Tomas University