Maliha Ali
Hanover Park,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable supervisor with strong ability in organization. Offering consistent and productive service. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level supervisor position to help launch career while achieving company goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain a position to help launch career in senior healthcare industry while achieving company goals. Personable with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution and problem solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge/Receptionist
Charter Poplar Creek Senior Living
Hoffman Estates, IL
02.2019 - Current
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Arranged special accommodations for guests to enhance visitor experiences.
- Scheduled conference room and other reservations using proprietary software.
- Assisted in arranging for restaurant reservations and limousines upon guest request.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Built and maintained productive relationships with employees.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Offered guests beverages and refreshments upon check-in.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
CCP Superviser
Universal Metro Asian Services
Elgin, IL
02.2015 - 08.2017
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
Education
Master of Arts - French Language, Literature And Linguistics
National University of Modern Languages
Islamabad, Pakistan08.2002
Bachelor of Arts - French Language, Applied Psychology
Kinnaird College For Women
Lahore, Pakistan06.1995
Skills
- Clear Communication
- Management Interaction
- Office Support
- Calendar and Scheduling Software
- Mail Receiving and Delivery
- Package Shipping
- Problem Anticipation and Resolution
- Guest Errands
- Interpretation and Translation Services
- Safety Procedures
- Community Relations
Languages
French
Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Additional Information
- My work experience in the Senior health industry is more than 5 years. I can communicate effectively with seniors of various ethnic backgrounds.
- i have experience training Resident assistants and caregivers and maintaining a good communication with them, scheduling their time-tables according to requirements of state and insurance companies.
Certification
- Certifications in CPR and AED
Timeline
Concierge/Receptionist
Charter Poplar Creek Senior Living
02.2019 - Current
CCP Superviser
Universal Metro Asian Services
02.2015 - 08.2017
Master of Arts - French Language, Literature And Linguistics
National University of Modern Languages
Bachelor of Arts - French Language, Applied Psychology
Kinnaird College For Women
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