Maliha Amjad
Euless,Texas
Summary
Twenty years of experience providing customer support in busy environments. Well versed in several key areas of flight control such as support, check-ins, selection, prescreening, and administrative assistance. Past experience working at Pearson Intl Airport Excellent mastered knowledge of Amadeus, Codeco & DCS.
Overview
20
20
years of professional experience
Work History
DUTY SUPERVISOR
WORLDWIDE FLIGHT SERVICES. PAX SERVICES
2022.03 - Current
- Check-in passengers at the ticket counter ensuring proper documentation check and visa regulations along with all covid-19 restrictions
- Getting passengers through check points and to terminals quickly and safely
- Completing pre-boarding checking procedures before passenger’s board the plane
- Ensure to follow protocols, directions given by the airlines and managers to maintain smooth operations
- Excellent verbal and communication skills when dealing with upset passengers during flight cancellations and delay’s
- Jet bridge operator certified
- Pre-Flight edits
- Check staff travels priorities
- Deal with minimal ticketing issues.
FRANCHISE OWNER
NYC BAGEL
2013.01 - 2020.12
- Operated franchise as independent franchise business owner, overseeing 20-25 employees
- Developed and implemented strategic plans to market franchise and persuade clients to use our services
- Monitored operational performance of franchise to ensure alignment with personal profit goals
- Increased weekly revenue by $100K in a 12-month period
- Managed bookkeeping, payroll, hiring, employee training, and marketing communications
- Reviewed financial statements and sales activity reports to ensure achievement of organizational objectives and maximize investment and increase bottom line
- Maintained proactive hands-on involvement in all core business disciplines, including marketing, business expansion, and managing customer relationships.
PASSENGER
2008.02 - 2013.12
- SERVICES FOR EMIRATES AND ETIHAD, Deployed available resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period
- Ensured that the ground handling agent and other service supplier are fully briefed regarding airline requirements and that they deliver them in a timely and efficient manner to meet all expectations are met and services proceed smoothly
- Well versed with Passenger Services Representatives on all aspects of passenger processing and advanced use of MACS, DCS, CODECO
- Addressed organic issues such as delays, disruptions, excess baggage or denied boarding and using implementations of correct procedures, options, schemes within provided guidelines by airport services manager to retain customer confidence and loyalty
- Ensured the expeditious and accurate completion of all post flight activities including dispatch of messages, forwarding of documentations and completions of station file
- Undertook various administrative functions including rostering or staff, completion and reordering of stationary of performance
- Professionally interface with Canada customs regarding any issue related to passenger luggage transport
- Conduct daily communications with communication Centre regarding the coordination of South Pole passenger movements using HF radio communication as required
- Oversee the accurate and timely dispersal of
- Departure/Return Messages
- Well versed with and excellent with departure control skills (DCS)
- Trained for cargo weight and balance baggage
- Conduct daily coordination with Shuttles Supervisor for the movement of passengers to and from the airfields
- Handle confidential matters (i.e
- Personnel actions, medevac’s, management reports, personal travel information, etc.) in accordance with management policy
- Communicate professionally, both orally and in writing, with subordinates to relay all information needed to successfully perform their duties
- Communicate via two-way radio in accordance with prescribed procedures and proper radio etiquette
- Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace
INSURANCE, ALLIANCE
2003.02 - 2009.01
- Interact with customers to obtain loss information as well as respond to customer inquiries
- Anticipate and meet all customer needs (internal and external)
- Prepare and process claim and expense payments
- Handle direct deals with the insurance policy holders
- Evaluate claims from initial to final reports for customers
- Main objective was to achieve optimum customer satisfaction and access coverage
- Act as liaison between company and client via preliminary conversations between third party and policy holders
- Keep track of insurance related records
- Investigate and report competitors’ policy pricing and strategies to management to improve decision making and market competitiveness
Education
BA - Communications
Lakeforest college
2004
Skills
- TECHNICAL SKILLS
- OS – Previous and current Microsoft OS versions
- Office – Previous and current Microsoft Office versions
- Mac, Baybel, Codeco , Amadeus (Reservation & Chkin software)
- Operations management
- Staff Management
Timeline
DUTY SUPERVISOR
WORLDWIDE FLIGHT SERVICES. PAX SERVICES
2022.03 - Current
FRANCHISE OWNER
NYC BAGEL
2013.01 - 2020.12
PASSENGER
2008.02 - 2013.12
INSURANCE, ALLIANCE
2003.02 - 2009.01
BA - Communications
Lakeforest college
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