Maliha Brooks

• Organized racks and shelves to maintain store visual appeal,
• Engage customers, and promote specific merchandise.

Helped customers locate products

• checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build lasting relationships.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Delivered energetic responses to customers in-store and by telephone,
• Going above and beyond to serve the customers needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Monitored customers for signs of security concerns and escalated issues to management.

• I've learn how to carry out merchandise to sales floor
• Unload pallets and prepare for the sales floor
• Organized storage areas
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Packaged goods
• Analyzed data to prepare reports and identify process improvements.

• Provided an exceptional customer experience by ensuring the customer is always the priority
• Maintained department recovery standards
• Demonstrated knowledge of store products and services to build sales
• Developed new business and expand client base through networking, suggestive selling and on the floor presence
• Assisted the Support Colleague Team in the movement
• Executed store opening and closing procedures
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Worked with loss prevention in monitoring shopper behavior.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.