MALIHA SULTANA OHI
Winnetka,CA
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Macy's
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Front Desk Receptionist
Yasmine Adult Day Health Care
10.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
Jon's Market
02.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Welcomed customers and helped determine their needs
- Checked personal identifications during alcohol and tobacco sales
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Maintained current knowledge of store promotions and highlighted sales to customers
Cashier
Speedway Gas Station
02.2022 - 10.2023
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Maintained current knowledge of store promotions and highlighted sales to customers
Accounts Payable & Receivable Clerk
Sharmeen's Enterprises Inc
03.2022 - 12.2022
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
- Responded to inbound inquiries regarding accounts and payments
Vice President
Rotaract Club of Dhaka University
01.2017 - 12.2018
- Used strong interpersonal communication skills to convey information to others
- Communicated with staff members to stay informed about volunteer opportunities and events
- Tracked service activities and outcomes against outlined plans and goals
- Supported engaging, fun, and smooth-running events by helping with organization and planning
Management Trainee
NRBC Bank
01.2018 - 11.2018
- Collaborated in professional team to solve workflow issues
- Created internal control of day-to-day transactions and punctually opened and closed business
- Regulated service delivery to keep operations productive and in line with budget requirements
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
Vice President
Dhaka University Tourist Society
06.2016 - 06.2017
- Demonstrated proficient leadership skills to motivate volunteers and build competent teams
- Clarified roles, responsibilities and expectations of staff
- Created succession plans to provide continuity of operations during leadership transitions
Education
Accounting
West Valley Occupational Center
Woodland Hills, CA06.2024
Master of Arts - Mass Communication & Journalism
University of Dhaka
Dhaka, Bangladesh12.2019
Bachelor of Arts - Mass Communication & Journalism
University of Dhaka
Dhaka, Bangladesh12.2017
Skills
- Basic Computer skill ( Word, Excel )
- Language skill - English (Limited Working)
Spanish (elementary)
Chinese (elementary)
Certification
Duke Of Edinburgh's International Award,
Gold Level, 2019,
Silver Level, 2018,
Bronze Level, 2017
Timeline
Sales Associate
Macy's
10.2023 - Current
Front Desk Receptionist
Yasmine Adult Day Health Care
10.2023 - 02.2024
Cashier
Jon's Market
02.2023 - 10.2023
Accounts Payable & Receivable Clerk
Sharmeen's Enterprises Inc
03.2022 - 12.2022
Cashier
Speedway Gas Station
02.2022 - 10.2023
Management Trainee
NRBC Bank
01.2018 - 11.2018
Vice President
Rotaract Club of Dhaka University
01.2017 - 12.2018
Vice President
Dhaka University Tourist Society
06.2016 - 06.2017
Accounting
West Valley Occupational Center
Master of Arts - Mass Communication & Journalism
University of Dhaka
Bachelor of Arts - Mass Communication & Journalism
University of Dhaka