MALIIK STILL
El Paso
Summary
Dynamic customer relations expert with proven success at AT&T Associates, enhancing satisfaction ratings through effective complaint resolution and feedback analysis. Skilled in sales processing and communication, I consistently exceeded sales goals while building strong customer connections. Recognized for comprehensive product understanding and a proactive approach to improving service delivery.
Overview
6
6
years of professional experience
Work History
AT&T Associates
Alorica
El Paso
01.2023 - Current
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints promptly and efficiently.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided accurate information about products and services to customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Surpassed sales goals through implementation of successful marketing strategies.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Associate
Spectrum
El Paso
08.2022 - 12.2022
- Developed trusting relationships with customers by making personal connections.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Attended weekly team meetings to review performance goals and objectives.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer inquiries regarding product features, pricing, and availability.
Sales Associate
Blue Raven Solar
El Paso
03.2022 - 08.2022
- Developed trusting relationships with customers by making personal connections.
- Processed transactions using a point-of-sale system.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided accurate information about products, prices and services.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate
Pizza Hut
El Paso
01.2021 - 02.2022
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
- Completed day-to-day duties accurately and efficiently.
Sales Associate
Dollar General
El Paso
03.2019 - 12.2019
- Restocked shelves as needed to ensure sufficient inventory levels.
- Computed purchases and received and processed cash or credit payment.
- Handled customer complaints in a professional manner.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled returns and exchanges according to company policies.
- Assisted customers with product selection, sizing and styling.
- Prepared merchandise for purchase or rental.
Education
High School Diploma -
Andress High Schooll
El Paso, TX06-2016
Some College (No Degree) - Pre Pharmacy
The University of Alabama
Tuscaloosa, ALSome College (No Degree) - Business Mangaement
El Paso Community College
El Paso, TXSkills
- Customer Relations
- Data Organization Expertise
- Sales processing
- Customer relationship management
- Comprehensive Product Understanding
- Feedback analysis
- Complaint resolution
- Sales strategies
- Product knowledge
- Communication skills
- Time management
- Conflict resolution
- Customer engagement
Timeline
AT&T Associates
Alorica
01.2023 - Current
Sales Associate
Spectrum
08.2022 - 12.2022
Sales Associate
Blue Raven Solar
03.2022 - 08.2022
Sales Associate
Pizza Hut
01.2021 - 02.2022
Sales Associate
Dollar General
03.2019 - 12.2019
High School Diploma -
Andress High Schooll
Some College (No Degree) - Pre Pharmacy
The University of Alabama
Some College (No Degree) - Business Mangaement
El Paso Community College