Malik Ababio
Uniondale,NY
Overview
7
7
years of professional experience
Work History
Care Coordinator
Memorial Sloan Kettering Cancer Center
01.2022 - Current
- Warmly welcome over 150 patients daily, coordinated check-ins, collected insurance and directed individuals throughout the building to their destination.
- Apply problem solving skills to resolve patient inquiries and disputes, and escalate using appropriate channels when necessary.
- Provide administrative support via EPIC EMR system.
- Collaborate with interdisciplinary teams to coordinate patient care, resulting in improved continuity of care
- Employ data analysis techniques to identify trends and optimize processes, leading to improvements in patient satisfaction and operational efficiency.
- Improve communication among healthcare providers, streamlining the coordination of services for patients.
Food Service Associate
St. Francis Hospital
08.2020 - 12.2021
- Trained new employees on food preparation and customer service standards.
- Coordinated food preparation and delivery to ensure timely service, resulting in a high level of patient satisfaction.
- Provided prompt support with a professional, friendly, and patient attitude.
- Maintained and enforced strict up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee and patient safety.
Firefighter
Uniondale Fire Department
04.2017 - 11.2021
- Respond to emergency medical incidents.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Performed variety of fire suppression activities at fire scenes.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
Server Team Lead
Millers Ale House Bar And Grill
09.2017 - 03.2020
- Successfully managed fifteen to thirty staff members at any given time by assigning tasks, ensuring that both restaurant and customer standards are met.
- Formally trained new hires on menu items, computer systems, company standards, and customer service expectations.
- Swiftly and successfully resolved conflict resulting in customer satisfaction.
Timeline
Care Coordinator
Memorial Sloan Kettering Cancer Center
01.2022 - Current
Food Service Associate
St. Francis Hospital
08.2020 - 12.2021
Server Team Lead
Millers Ale House Bar And Grill
09.2017 - 03.2020
Firefighter
Uniondale Fire Department
04.2017 - 11.2021