Malik Abdelaziz
Anaheim,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Dental Clinic
Anaheim, California
01.2025 - 05.2025
- Greeted patients warmly and ensured a welcoming environment at the dental clinic.
- Answered phone calls, providing information and assisting with inquiries promptly.
- Coordinated patient flow, ensuring timely check-ins and minimal wait times.
- Maintained cleanliness and organization of the front desk area consistently.
Boutique Sales Associate
La Zwina Boutique
Anaheim, CA
04.2024 - 07.2024
- Greeted customers and provided assistance with selecting items.
- Assisted in stocking shelves, racks, and displays to ensure merchandise was organized and easily accessible for customers.
- Provided product knowledge to customers regarding materials, designs, colors.
- Processed cash, credit card payments and returns accurately according to company policy.
- Suggested additional items that may be of interest to customers based on their selections.
- Completed daily tasks such as restocking supplies, cleaning the store front area and folding clothes.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Completed daily checklists for smooth shop operations.
Shift Manager
Raising Cane's
Santa Ana, CA
03.2022 - 02.2024
- Coached employees on interactions with customers to drive exceptional service.
- Reinforced rules to promote superior employee performance.
- Reviewed completed work to verify consistency, quality and conformance.
- Helped employees accomplish tasks during peak periods.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed daily cash intake by counting out registers and tabulating profits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Upheld company standards and compliance requirements for operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Child Development
Pacific Oaks College
Pasadena, CASkills
- Energetic and Enthusiastic
- Language Fluency
- Social Development
- Team Teaching and Collaboration
- Interpersonal and Social Skills
- Time Management
- Problem-Solving
- Schedule Management
- Verbal and Written Communication
- Documentation and Reporting
- Goal Setting
- Team Building
- Cash Handling
- Relationship Building
- Employee Development
- Mentoring and Coaching
- Team Development
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Front Desk Receptionist
Dental Clinic
01.2025 - 05.2025
Boutique Sales Associate
La Zwina Boutique
04.2024 - 07.2024
Shift Manager
Raising Cane's
03.2022 - 02.2024
Some College (No Degree) - Child Development
Pacific Oaks College