Summary
Work History
Education
Skills
Languages
Timeline
AssistantManager

Malik Ahmad

Paterson,NJ

Summary

Efficient and resourceful problem-solver with positive attitude and exceptional communication skills. Possesses foundational understanding of computer systems and software, coupled with ability to troubleshoot hardware and software issues. Committed to delivering effective technical support and enhancing user satisfaction.

Work History

Help Desk Technician

Micrologic Associates
  • Provided technical support for computer and POS systems
  • Troubleshot network and hardware issues to ensure minimal downtime
  • Delivered timely solutions to user issues, enhancing operational efficiency

Test Technician

ZT Systems
  • Conducted hardware and software testing to ensure product functionality
  • Diagnosed and resolved technical issues during testing processes
  • Collaborated with engineering teams to improve system performance
  • Collaborate with team on assignment to finish in timely manner
  • Writing technical notes
  • Taking notes
  • Reading and analyzing diagrams, charts, manuals

Education

Bachelor's Degree - Computer Information Technology

William Paterson University
Wayne, NJ
05-2022

Skills

  • Communications
  • Good listener
  • Software updates
  • Hardware repair
  • Issue resolution
  • Analytical thinking
  • Technical documents comprehension
  • Technical issues analysis

Languages

English (Fluent)

Timeline

Help Desk Technician

Micrologic Associates

Test Technician

ZT Systems

Bachelor's Degree - Computer Information Technology

William Paterson University

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Malik Ahmad