Malik Alexander
Richmond,IN
Summary
Highly reliable with experience in courier, customer, and messenger services, adept at managing time-sensitive situations.
Focused professional successful at handling continuous work. Meets tight schedule demands by planning well and anticipating potential roadblocks. Flexes easily with changing assignments, customers and any other challenges.
Overview
12
12
years of professional experience
Work History
Medical Courier
Crothall Services Group
Richmond
01.2019 - Current
- Responded quickly to any changes or requests from dispatch personnel.
- Maintained accurate records of deliveries, pickups and other related activities.
- Provided excellent customer service, resolving any delivery-related issues and maintaining professional interactions with medical staff and clients.
- Communicated customer complaints, requests and feedback to company management.
- Processed paperwork associated with deliveries accurately and efficiently.
- Provided exceptional customer service during interactions with clients.
- Documented pickups and deliveries and submitted reports after shift.
- Trained new couriers on delivery routes, handling procedures, and company policies, contributing to team efficiency and consistency.
Store Associate
Tj Maxx Dept Store
Richmond, IN
01.2013 - 01.2018
- Monitored employee performance to ensure adherence to company standards.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Handled returns and exchanges according to company policies.
- Addressed customer complaints in a professional manner.
- Resolved customer complaints promptly with professionalism and courtesy.
- Conducted price checks and updated pricing information as needed.
- Maintained records related to sales for store management.
Education
Some College (No Degree) - Visual Communication
Ivy Tech Community College of Indiana
Richmond, INHigh School Diploma -
Richmond High School
Richmond, INSkills
- Punctuality
- Attention to confidentiality
- Great teamwork skills
- Fast learner
- Customer service experience
- Well spoken
Timeline
Medical Courier
Crothall Services Group
01.2019 - Current
Store Associate
Tj Maxx Dept Store
01.2013 - 01.2018
Some College (No Degree) - Visual Communication
Ivy Tech Community College of Indiana
High School Diploma -
Richmond High School