Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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MALIK ANJUM

Shoreline,WA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

6
6
years of professional experience

Work History

Store Manager

Starbucks
09.2024 - Current
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Provided product information and answered customer questions.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Supervisor

Air Canada, Seatac International Airport
09.2024 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Shift Leader

Chick-fil-A
01.2021 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.

Store Manager

Burger King
07.2018 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.

Customer Service Representative

Benaroya hall
06.2018 - 08.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

GED -

Shoreline Community College
Seattle, WA
06-2017

Skills

  • Operations Support
  • Production Scheduling
  • Production Reporting
  • Customer Service Management
  • Store operations
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Recruitment and hiring

Accomplishments

  • best sales
  • best acr
  • best fss
  • GM of the year

Languages

Urdu
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Punjabi
Full Professional

Timeline

Store Manager

Starbucks
09.2024 - Current

Supervisor

Air Canada, Seatac International Airport
09.2024 - Current

Shift Leader

Chick-fil-A
01.2021 - Current

Store Manager

Burger King
07.2018 - Current

Customer Service Representative

Benaroya hall
06.2018 - 08.2020

GED -

Shoreline Community College

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MALIK ANJUM