Malik Asante
Alpharetta,GA
Summary
Experienced Human Resources professional with 12 years of expertise in managing employee relations, performance management, and recruitment processes. Demonstrated success in ensuring ADA compliance, handling disability requests, and developing internal policies for fair and equitable resolutions. Recognized as a pivotal point of contact for HR initiatives, driving organizational success through strategic HR leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
01.2023 - Current
- Manage client claims by processing, investigating, and gathering information while ensuring issue resolution and accurate reporting
- Maintain productive communication with claimants, attorneys, representatives, and third-party providers to ensure compliant documentation and claim management
- Negotiate with various parties to settle 100+ claims monthly aiming to minimize litigation cost
Human Resources Business Partner
US Auto Sales Servicing
01.2022 - 01.2023
- Managed employee lifecycle operations, collaborating with recruitment to exceed hiring targets by 15% and analyzed exit interviews to reduce turnover
- Designed and implemented a new hire onboarding program, resulting in a 35% improvement in employee retention
- Performed comprehensive market analyses and job evaluations to determine appropriate salary grades and job titles
- Collaborated with management and HR Coordinators to implement organizational structure changes and new job developments
- Developed performance management plans and conducted coaching sessions, while offering expertise in benefits administration, FMLA, ADA, and workers' compensation claims
Human Resources Manager
Amazon
01.2021 - 01.2022
- Managed a team focused on employee relations, performance management, and recruitment processes, streamlining operations to enhance efficiency
- Designed and implemented training programs to enhance interviewing skills across the organization, leading to more strategic talent acquisition
- Improved customer satisfaction by 32% through targeted coaching, quality assurance measures, and continuous process optimization
- Successfully managed performance management plans, provided coaching and mentorship to employees, and ensured compliance with relevant employment laws, including FMLA, ADA, and workers' compensation
- Analyzed employee feedback to identify organizational trends, driving informed decision-making for Human Resource policy and program enhancements
Human Resources Manager/Claims Manager
Delta Dental Insurance
01.2018 - 01.2021
- Supervised a team in claims processing, achieving top ranking for coverage determination, claims investigation, and customer satisfaction
- Fostered a culture focused on accountability and continuous improvement, maintaining a 96% team productivity rate
- Designed and executed a 'refresher training program' to bolster staff knowledge and improve training effectiveness
- Managed the recruitment and onboarding of over 100 new hires within a year, increasing retention by 35% through enhanced managerial training and onboarding processes
Learning and Development Specialist
Verizon
01.2016 - 01.2018
- Used iSpring Suite and TalentLMS to design training for sales employees and increase company retention and productivity rates by 15%.
- Trained and mentored 25-35 new personnel hired monthly to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 25%.
Human Resources Generalist
Sprouts Farmers Market
01.2015 - 01.2016
- Developed and administered performance review processes that led to a 15% improvement in team performance
- Addressed employee concerns, resolved conflicts, and conducted investigations to maintain a positive work environment
- Collaborated with hiring managers to fill 53 open positions within a two-month timeframe
Human Resources Manager
Kroger
01.2012 - 01.2015
- Collaborated with union and store leadership to deliver HR services, including recruitment, training, and benefits management
- Executed full-cycle recruitment processes and retention strategies, reducing staff turnover by 25%
- Developed and rolled out performance management systems that led to a 10% improvement in productivity levels
- Mediated labor disputes and addressed union concerns, ensuring adherence to collective bargaining agreements and labor legislation
Education
PhD - Industrial Organizational Psychology
National University
San Diego, CA01.2024
Master of Business Administration - Marketing
University of Phoenix
Atlanta, CA01.2015
Skills
- Project Management
- Workforce Optimization
- Team Development
- Coaching & Training
- Employee Relations
- HR Sourcing
- Union Negotiations
- Recruiting
- Conflict Management
- Instructional Design
- Learning Management Systems
- Curriculum Development
- Professional Development
- Training Development
Certification
- SHRM-CP, Society Human Resource Management, 05/01/24
- Master Certificate Human Resource Management, Villanova University, 05/01/18
Timeline
Claims Specialist
State Farm
01.2023 - Current
Human Resources Business Partner
US Auto Sales Servicing
01.2022 - 01.2023
Human Resources Manager
Amazon
01.2021 - 01.2022
Human Resources Manager/Claims Manager
Delta Dental Insurance
01.2018 - 01.2021
Learning and Development Specialist
Verizon
01.2016 - 01.2018
Human Resources Generalist
Sprouts Farmers Market
01.2015 - 01.2016
Human Resources Manager
Kroger
01.2012 - 01.2015
- SHRM-CP, Society Human Resource Management, 05/01/24
- Master Certificate Human Resource Management, Villanova University, 05/01/18
PhD - Industrial Organizational Psychology
National University
Master of Business Administration - Marketing
University of Phoenix
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