Malik Bennett
Business Systems Analyst
jacksonville,FLORIDA
Summary
Experienced Data Management Consultant and Senior IT Business Systems Analyst with more than 20 years of progressive experience at Florida Blue, spanning data governance, business analysis, systems testing, and claims operations. Strong expertise in SQL, data analytics, SDLC, Agile, and enterprise system modernization. Known for improving data quality, optimizing business processes, and leading large-scale migration efforts across major business lines.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Data Management Consultant
Florida Blue
Jacksonville, FL
06.2023 - 04.2026
- Partnered with stakeholders across departments to gather and document data requirements.
- Implemented data governance policies to improve data integrity and consistency.
- Developed and maintained data dictionaries and metadata repositories.
- Performed Data Protection activities, including data classification, architecture reviews, data lineage analysis, and data quality checks.
- Worked with enterprise data protection and governance tools such as Informatica, BigID, and Archer.
- Collaborated with BI teams to create dashboards and visualizations.
- Supported IT teams in troubleshooting database and application issues.
- Resolved data quality rule gaps and coordinated cross-team support during shifting priorities.
Senior IT Business Systems Analyst
Florida Blue
Jacksonville, FL
08.2019 - 06.2023
- Managed full project lifecycle including requirements, solution design, testing, deployment, and post-implementation support.
- Led several major enterprise migration efforts, including modernization of claims systems for key business contracts such as Federal Employee Program (FEP), State Group, Other Party Liability (OPL), and data exchanges with BlueCard.
- Conducted gap analysis to identify process inefficiencies and recommended workflow improvements.
- Analyzed complex datasets using SQL and analytical tools to support business decisions.
- Facilitated communication between business units and technical teams to ensure alignment and clarity.
- Utilized Agile project tools such as Rally to manage user stories, track progress, and coordinate cross-functional work.
- Developed test cases, validated system functionality, and ensured high-quality deliverables across multiple releases.
Business Systems Analyst
Florida Blue
Jacksonville, FL
04.2015 - 08.2019
- Facilitated stakeholder meetings to gather requirements and resolve issues.
- Performed gap analysis and proposed solutions to align current and future state processes.
- Created test plans, scenarios, and scripts to validate system functionality.
- Developed functional specifications and system design documentation.
- Participated in system implementation activities including data migration, configuration, and UAT.
- Provided production support by troubleshooting issues and implementing corrective actions.
Senior IT Testing Specialist
Florida Blue
Jacksonville, FL
07.2011 - 04.2015
- Developed and executed test plans, test cases, and scripts to identify defects.
- Led a team of 10+ testers, ensuring high-quality and timely project delivery.
- Conducted regression testing after system updates or bug fixes.
- Created detailed defect reports and collaborated with development teams for resolution.
- Coordinated integration and compatibility testing with external vendors.
- Performed root cause analysis on critical defects to prevent recurrence.
- Utilized testing tools such as HP Quality Center and QuickTest Professional (QTP) to manage test cycles, track defects, and automate test execution.
Senior Business Analyst
Florida Blue
Jacksonville, FL
05.2006 - 07.2011
- Conducted in-depth analysis of business processes and recommended improvements.
- Developed business cases including cost-benefit and ROI analysis.
- Led implementation of new systems and technologies to improve efficiency.
- Performed data analysis using SQL and Excel to support strategic decisions.
- Collaborated with IT teams throughout the SDLC to ensure successful project delivery.
- Conducted UAT to validate system functionality.
Advanced Business Analyst
Florida Blue
Jacksonville, FL
02.2004 - 05.2008
- Served as liaison between business stakeholders and technical teams to define requirements and ensure alignment.
- Audited data quality across systems to maintain accuracy and reliability.
- Gathered requirements, defined project scope, and developed project plans.
- Conducted business process analysis and recommended improvements to enhance efficiency.
- Assisted in developing project charters, business cases, and feasibility studies.
- Collaborated with QA teams to develop test plans and scenarios.
Business Analyst
Florida Blue
Jacksonville, FL
02.2004 - 10.2006
- Facilitated stakeholder meetings to gather requirements and resolve issues.
- Facilitated training sessions and workshops for end-users on new systems.
- Collected user feedback to identify system improvements.
- Investigated customer concerns related to system performance and ensured timely resolution.
- Maintained and applied Group Benefits, including building benefit packages, configuring benefit rules, and applying medical codes to ensure accurate processing and compliance with contract requirements.
Senior Claims Examiner
Florida Blue
Jacksonville, FL
04.2003 - 02.2004
- Reviewed and processed complex insurance claims with accuracy and compliance.
- Analyzed medical records, invoices, and policy information to determine eligibility.
- Investigated suspicious or potentially fraudulent claims.
- Applied medical terminology and billing code knowledge to evaluate claims.
- Mentored junior examiners and maintained high productivity.
- Performed LDLA audits to verify the accuracy and compliance of Blue Cross Blue Shield claims.
- Interpreted Institutional and Professional contract agreements to ensure correct application of benefits, pricing, and reimbursement rules.
Customer Service Representative
Florida Blue
Jacksonville, FL
12.2001 - 04.2003
- Provided customer support via phone and email, resolving inquiries and issues.
- Managed high call volumes while meeting performance metrics.
- Resolved complex customer complaints through investigation and problem-solving.
- Handled billing inquiries, payments, refunds, and account updates.
Education
Bachelor of Science - Information Technology
University of Phoenix
Certificate - Computer Information Systems
Coastal Georgia Community College
Skills
- Data & Analytics: SQL, DB2, Power BI, Tableau, Informatica, ETL, Data Governance, Data Quality
- Business & Systems Analysis: Requirements Gathering, JAD/RAD, Gap Analysis, Process Mapping, Workflow Optimization
- Testing & QA: End-to-End Testing, System Testing, Unit Testing, Integration Testing, UAT, QA Documentation, HP Quality Center, QTP
- Healthcare & Compliance: HIPAA, ICD-10, Claims Processing, Benefits Administration
- Tools & Platforms: Microsoft Excel, Word, PowerPoint, Access, SharePoint, BigID, Archer, Rally, Oracle, SQL Server, DB2, Hadoop
- Methodologies: Agile, Waterfall, SDLC
- Additional Strengths: Project Management, Data Visualization, Technical Support, Business Requirements
Accomplishments
- Led multiple major modernization and migration efforts for enterprise claims systems supporting FEP, State Group, OPL, and BlueCard data exchanges, significantly improving system performance and operational efficiency.
- Strengthened enterprise data governance through data classification, lineage analysis, quality assessments, and protection initiatives using Informatica, BigID, and Archer.
- Supervised testing teams of 10+ staff members and improved release quality using HP Quality Center and QuickTest Professional.
- Developed the Claims Inventory Reporting Tool, a Power BI application delivering daily inventory metrics and drill‑down insights that enabled managers to quickly identify issues and improve operational decision‑making.
- Supported cross‑functional compliance initiatives involving HIPAA 5010 upgrades, including the 837 electronic claims transaction standard, ensuring accurate implementation across multiple business lines and high‑volume claims operations
Certification
CompTIA A+
Career Highlights
- Led multiple major modernization and migration efforts for enterprise claims systems supporting FEP, State Group, OPL, and BlueCard data exchanges, significantly improving system performance and operational efficiency.
- Strengthened enterprise data governance through data classification, lineage analysis, quality assessments, and protection initiatives using Informatica, BigID, and Archer.
- Directed testing teams of 10+ and improved release quality using HP Quality Center and QuickTest Professional.
- Developed the Claims Inventory Reporting Tool, a Power BI application delivering daily inventory metrics and drill-down insights that enabled managers to quickly identify issues and improve operational decision-making.
- Supported cross-functional compliance initiatives involving HIPAA 5010 upgrades, including the 837 electronic claims transaction standard, ensuring accurate implementation across multiple business lines and high-volume claims operations.
Timeline
Data Management Consultant
Florida Blue
06.2023 - 04.2026
Senior IT Business Systems Analyst
Florida Blue
08.2019 - 06.2023
Business Systems Analyst
Florida Blue
04.2015 - 08.2019
Senior IT Testing Specialist
Florida Blue
07.2011 - 04.2015
Senior Business Analyst
Florida Blue
05.2006 - 07.2011
Advanced Business Analyst
Florida Blue
02.2004 - 05.2008
Business Analyst
Florida Blue
02.2004 - 10.2006
Senior Claims Examiner
Florida Blue
04.2003 - 02.2004
Customer Service Representative
Florida Blue
12.2001 - 04.2003
Certificate - Computer Information Systems
Coastal Georgia Community College
Bachelor of Science - Information Technology
University of Phoenix