Malik Berry
Los Angeles,CA
Summary
Results-driven customer service professional with 5 years of experience ensuring problem resolution, achieving customer satisfaction, and building retention, along with some experience of dishwashing. Open and clear communicator at all levels with strategic vision and disciplined execution. Exceptionally skilled in typing and handling phone calls with speed, accuracy, and professionalism. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty
Overview
8
8
years of professional experience
Work History
PM Dishwasher
Kingsley Manor Retirement Community
Los Angeles, California
04.2023 - Current
- Maintained a safe work environment by following safety procedures.
- Washed dirty dishes, pots, pans and other kitchen items.
- Stored clean dishes in designated areas after completing washing cycle.
- Performed daily cleaning duties including sweeping floors, mopping floors, emptying trash receptacles.
Prepared Foods/AM Dishwasher
Whole Food Market
Los Angeles, California
06.2022 - Current
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Kept stations stocked and ready for use to maximize productivity.
- Performed food preparation tasks for making sandwiches, pizza station and organizing/date labeling slicing deli meats.
- Transitioned to dishwasher position for a year/still here
Deli Clerk
Ralphs
Los Angeles, CA
07.2020 - 02.2023
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Service Deli Clerk
Bristol Farms
West Hollywood, CA
08.2019 - 12.2021
- Assists with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Give exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and hours given by management
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads in the sandwich bar
- Protect food from spoilage or spillage at all times by storing by following safety procedures (wrapping)
- Follow recipes and customer request details to prepare high-quality, and delicious looking sandwiches, or carved meats
- Maintain room in work area by breaking down and removing any empty boxes
- Cross-trained in Sandwich counter and Deli meat slicer positions to support team and help meet all customer needs.
- Efficiently closes sandwich bar on time by following each individual step and giving myself a time limit
Busser
Tendergreens
Century City, CA
12.2018 - 01.2020
- Increased productivity by working quickly, helping other bussers when available
- Verified adequate levels of supplies such as linens and trays and restocked low items
- Removed trash, spills and trays to keep areas clean and professionally organized
- Cleared tables efficiently to maintain cleanliness of restaurant and minimize wait times for customers
- Proactively assessed customer needs and provided beverage refills, condiments and other services
- Greeted guests with friendliness and professionalism
- Supported serving staff in delivering accurate and well-presented food orders
Deli Clerk
Sprouts
Culver City, CA
09.2016 - 04.2019
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Received new inventory and rotated stock by dates to keep items fresh and usable
- Removed inventory items from freezer and and restocked refrigerator to maintain product availability on shelves
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses, as well as sandwiches if needed
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep
- Communicated effectively with deli counter customers to answer questions and make recommendations
- In charge of hot case production while serving customers during any down time or busy periods
- Consistency with temperature logs that needed to be monitored throughout the whole day
Education
High School Diploma -
Opportunities For Learning
Hawthorne, CA4 2014
Skills
- Computer proficiency
- Customer service oriented
- Familiar with MS (Word, Excel, etc)
- Extremely attentive to detail
- Quick learner
- Nearly perfect attendance
- Typist: 100-125 wpm
Accomplishments
- Awarded "Outstanding Employee" in 2018 at Sprouts (Venice store)
- Increased team productivity with morale-boosting incentives, specifically sampling and going above and beyond for customers
Hobbies
I like to play video games on my free time, preferably computer or playstation. Used to collect pokemon cards that i still own to this day. Never drink or smoke but i do like to hang out with friends sometimes.
Timeline
PM Dishwasher
Kingsley Manor Retirement Community
04.2023 - Current
Prepared Foods/AM Dishwasher
Whole Food Market
06.2022 - Current
Deli Clerk
Ralphs
07.2020 - 02.2023
Service Deli Clerk
Bristol Farms
08.2019 - 12.2021
Busser
Tendergreens
12.2018 - 01.2020
Deli Clerk
Sprouts
09.2016 - 04.2019
High School Diploma -
Opportunities For Learning
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