Malik Brewster
Brooklyn
Summary
Dynamic and results-oriented professional seeking a managerial position that fosters growth while leveraging a diverse skill set. Proven ability to lead teams, drive operational efficiency, and implement strategic initiatives that enhance productivity and profitability. Committed to cultivating a positive work environment and empowering team members to achieve their full potential. Eager to contribute to organizational success through innovative problem-solving and effective leadership.
Overview
16
16
years of professional experience
Work History
ATM service manager
Loomis Armored
New Jersey / New York
10.2013 - 03.2021
- Oversaw daily operations, ensuring compliance with safety and security protocols.
- Led a team of service professionals, enhancing workflow efficiency and customer satisfaction.
- Drive from site to site for inspections and timely service maintenance
- Developed training programs for new hires, improving onboarding processes and retention rates.
- Coordinated ATM service, maintenance & upgrade projects
- Escalating problems and reassigning calls when appropriate
- Implemented process improvements, reducing service response times and increasing operational effectiveness.
- Performing technical fixes such as clearing paper jams, card jams, bill jams, etc
- Supporting service technicians in performing preventative maintenance inspections on ATMs.
Personal Banker
JP Morgan Chase Bank
New York, NY, USA
07.2011 - 01.2013
- Facilitated client onboarding processes, ensuring compliance with banking regulations and enhancing customer experience.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Delivered tailored financial solutions, addressing client needs through comprehensive product knowledge and relationship management.
- Responsible for meeting sales goals; uncovering client needs and products to suit them; following up with client base and scheduling appointments; serviced client account issues to ensure a great customer experience; staying current on product knowledge and policies and procedures.
- Analyzed customer data to develop targeted marketing strategies, increasing customer retention and satisfaction rates.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Sales Associate
P.C. Richard & Son
New York, NY, USA
09.2010 - 07.2011
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Received shipments and stock items in stock room
- Assisted customers in product selection, demonstrating extensive knowledge of electronics and appliances.
- Trained new associates on sales techniques, product knowledge, and customer engagement strategies.
- Collaborated with team members to achieve store sales goals and enhance promotional initiatives.
- Managed sales transactions accurately, ensuring compliance with company policies and procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Smith Barney Citigroup
New York, NY, USA
06.2005 - 01.2007
- Created Call log reports and travel and expense reports for more than 25 employees.
- Created Microsoft Excel spreadsheets to update client information in the database for more than 40 employees.
- Minor secretarial duties such as mail distribution, reception, filing business deals and client information and research on clients for more than 20 employees.
- Contacted clients to set up meetings and business call appointments for more than 50 employees.
Sales Associate
Sears
New York, NY, USA
01.2005 - 01.2006
- Assisted customers in finding the right product for them, enlightening them on each product and finalizing sales.
- Received shipments and stock items in stock room
- Minor secretarial duties such as creating memos, reception, Excel spreadsheets for more than 10 managers
- Trained novice associates on the sales floor: enlightened associates on how to use the cash register, how to gain sales and returning customers, providing them with the knowledge of products and services.
Education
Bachelor of Science - Criminal Justice
Virginia State University
Petersburg, VA05.2010
Skills
- Team leadership
- Multitasking and organization
- Maintenance and repair
- Customer service
- Problem-solving
- Customer service management
- Conflict resolution
- Team collaboration and leadership
- MS office
- Preventive Maintenance
- Project management
Timeline
ATM service manager
Loomis Armored
10.2013 - 03.2021
Personal Banker
JP Morgan Chase Bank
07.2011 - 01.2013
Sales Associate
P.C. Richard & Son
09.2010 - 07.2011
Smith Barney Citigroup
06.2005 - 01.2007
Sales Associate
Sears
01.2005 - 01.2006
Bachelor of Science - Criminal Justice
Virginia State University
Activities
- Business & personal development mentorship 2020-
- Citigroup Mentoring Program with Paul Robeson High School, 2004-2006
- Academy Of Information Technology, 2003-2006