Malik Brigman
Chesapeake,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Manager, Human Resources Specialist
Amazon
11.2022 - Current
- Led and strategically directed team of human resources professionals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Implemented performance review and motivational strategies to elevate HR team results.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledge base and industry-leading training.
- Improved customer satisfaction scores by 6% in 2 months.
Sr. Area Manager of Operations
Amazon
07.2021 - 11.2022
- Trained new employees on proper protocols and customer service standards.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Recognized and rewarded performance to motivate continued success.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved attrition of entry level employees from 30% to 8% in 8monhts.
Area Retail Sales Manager
AT&T Inc.
02.2019 - 07.2021
- Achieved 140% of regional quota for 5 straight quarters.
- Built and strengthened cross-functional partnerships to improve sales success.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Recruited, interviewed and hired talented Retail Managers bringing dynamic sales expertise to organization.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Converted employee status from temporary to permanent.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs and constructive feedback.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Directly managed 18 salaried Store Managers with total of 200 hourly employees.
- Recruited top talent to maximize profitability.
Sales Manager
AT&T
02.2018 - 02.2019
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Completed point of sale opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Posted positions through approved recruitment channels.
- Created and completed personnel action forms for hires, title changes and terminations.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Recruited and screened qualified potential employees.
- Attained number 2 location of 800 competing sites for year 2018 performance.
Integrated Solutions Consultant (Relationship Manager)
AT&T Entertainment Group
02.2017 - 02.2018
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Performed initial client assessment and analysis to begin research process.
- Strategized, built, and performed brand awareness among sales consultants within Hampton Roads region, which led to increase in our quarterly revenue by 33%.
- Effectively managed clients, merchants, and business owners on all wireless and entertainment needs.
- Prepared incoming sales consultants by conducting orientation to sales process, developed individual coaching sessions, provided resources, and assistance when needed, and scheduled weekly ride-along sessions with senior consultants.
Human Resources Manager
United States Navy
02.2012 - 03.2016
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Increased inquiry completion time from 7 business days down to 2.
- Functioned as Personnel Manager, Human Resources Manager, and Executive Office Manager.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
Military Police Officer
United States Navy
03.2008 - 03.2012
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Gathered evidence, processed crime scenes and questioned witnesses and suspects.
- Documented and organized security information accurately and efficiently.
- Supported judge advocate general with investigations for trial involving military members facing courts-martial and other disciplinary actions.
- Partnered with fraud manager to research and investigate cases.
- Prepared reports, metrics and research to support fraud initiatives and projects.
Education
MBA - Human Resources Management
Saint Leo University
Saint Leo, FL05.2024
Bachelor of Science - Psychology
Norfolk State University
Norfolk, VA05.2020
Skills
- Operations
- Recruitment
- Risk Management
- Training and Development
- Conflict Resolution
- Talent Management
- Project Management
- Talent management
- Equal Employment Opportunity (EEO)
- Union Negotiations
- HR Support
- Problem solving
Timeline
Manager, Human Resources Specialist
Amazon
11.2022 - Current
Sr. Area Manager of Operations
Amazon
07.2021 - 11.2022
Area Retail Sales Manager
AT&T Inc.
02.2019 - 07.2021
Sales Manager
AT&T
02.2018 - 02.2019
Integrated Solutions Consultant (Relationship Manager)
AT&T Entertainment Group
02.2017 - 02.2018
Human Resources Manager
United States Navy
02.2012 - 03.2016
Military Police Officer
United States Navy
03.2008 - 03.2012
MBA - Human Resources Management
Saint Leo University
Bachelor of Science - Psychology
Norfolk State University
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