Malik Caldwell
Dallas,GA
Summary
Proven to excel in fast-paced environments, I leveraged my expertise in inventory management and exceptional customer service at Walmart to enhance online shopping experiences, significantly boosting customer satisfaction. Skilled in both logistical coordination and building client relationships, my approach has consistently driven positive outcomes, showcasing adaptability and a commitment to continuous improvement as I venture into the healthcare field.
Overview
4
4
years of professional experience
Work History
Online Grocery Associate
Walmart
03.2021 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's homes or locations.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Cooperated closely with in-store departments to ensure seamless integration of online grocery operations within the overall store ecosystem.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping.
- Created promotional campaigns to boost sales and drive customer loyalty.
Customer Service Cashier
Home Depot
11.2020 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
CMSP 327
The Bronx, NYAssociate Of Applied Science - Healthcare Management
Chattahoochee Technical College
Marietta, GASkills
- Communication
- Customer Service
- Time management
- Attention to Detail
- Problem solving
- Empathy
Timeline
Online Grocery Associate
Walmart
03.2021 - Current
Customer Service Cashier
Home Depot
11.2020 - 01.2021
High School Diploma -
CMSP 327
Associate Of Applied Science - Healthcare Management
Chattahoochee Technical College