Malik Christian
Department Supervisor
Valley Stream,NY
Summary
Offering experience in FOH and BOH roles. Ability to handle hectic holiday seasons from both customer satisfaction and within teams when unexpected scenarios arise. Very easily cross-trained to variety of different roles.
Overview
8
8
years of professional experience
Work History
Click & Collect Lead
Stop & Shop
09.2015 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked in every aspect of grocery store from cashier to customer service to cash office to packing out to ordering for sales
Education
Associate of Arts - Audio Engineering
Institute of Audio Research
New York, NY 05.2001 -
Skills
Complaint Resolution
Scheduling
Adaptability and Dependability
Customer Service
Timeline
Click & Collect Lead
Stop & Shop
09.2015 - Current
Associate of Arts - Audio Engineering
Institute of Audio Research
05.2001 -