Summary
Overview
Work History
Education
Skills
Timeline
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Malik Clay

Jasper,FL

Summary

I am highly motivated with background in retail sales, skilled in customer service and product knowledge. I Demonstrated my abilities to achieve sales targets through effective communication and understanding of customer needs. Im also very known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges , Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work , And known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience

Work History

Store Team Member

Circle K
Tallahassee, FL
07.2024 - 01.2025
  • Described merchandise and explained use, operation and care.
  • Conducted price checks on items when requested by customers.
  • Greeted customers and provided excellent customer service.
  • Prepared merchandise for purchase or rental.
  • Tracked stock levels on a daily basis to ensure sufficient supply of products for sale.
  • Organized and maintained store displays.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Prepared promotional materials for display in-store or online.
  • Adhered to all company policies regarding customer service standards.
  • Assisted with unloading deliveries from trucks and organizing them in the back room.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Operated cash register to process sales transactions.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Handled returns and exchanges according to company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Handled customer complaints professionally and efficiently.
  • Participated in weekly team meetings to discuss strategies for improving customer service by 100%.
  • Provided product knowledge to customers and answered inquiries.
  • Ensured compliance with safety regulations while handling merchandise.
  • Maintained records related to sales for store management.
  • Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Attended training sessions focused on developing retail skillset.
  • Greeted customers to determine wants or needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Juvenile Counselor

Rite of Passage
Jasper, FL
04.2023 - 07.2024
  • Transported and supervised youth to facilitate off-site appointments and recreational activities.
  • Provided individual, family, and group counseling for juveniles in a residential setting.
  • Assisted youth with practicing coping skills to achieve completion of treatment goals.
  • Initiated referrals for additional services such as mental health therapy or substance abuse treatment.
  • Enforced safety regulations to ensure a secure environment at all times.
  • Incorporated therapeutic techniques such as cognitive behavioral therapy into practice.
  • Developed community partnerships to promote access to resources needed by clients.
  • Counseled juveniles regarding personal issues such as self-esteem, relationships, stress management.
  • Assisted in the development of independent living skills for transitioning youth into adulthood.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Maintained confidentiality of customer information in accordance with company policies and procedures.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained positive working relationship with fellow staff and management.
  • Proofread documents carefully to check accuracy and completeness of all paperwork. Determines issues, concerns, and/or complaints from employees and others. Access and research necessary records to either resolve those issues
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Provided information about employment services such as job search assistance and resume writing workshops.

Driver

Excelsior Ambulance Services
Lake City, FL
05.2022 - 04.2023
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Delivered goods and services to customers on time and in excellent condition.
  • Transported clients to specified destinations safely and on-time.
  • Managed fuel consumption and expenses for vehicle operations.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Managed time efficiently when making multiple stops along designated routes.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Completed necessary paperwork and documentation for deliveries.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Picked up clients from specific locations to transport and drop off at destinations.

Team Member

Sun Stop
Jasper, FL
10.2021 - 04.2022
  • Set specific goals for projects to measure progress and evaluate end results.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained a clean and organized work area throughout shift.
  • Looked for ways to go above and beyond job requirements.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Assisted customers with product selection and ordering process.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Provided customer service support to ensure satisfaction.
  • Greeted customers upon entering the store with friendly demeanor.

Floor Care Technician

North Florida Medical Centers
Gainesville, FL
12.2020 - 10.2021
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Dusted furniture, machines or equipment.
  • Followed company uniform, performance and security policies with every job.
  • Maintained records of supplies used and work completed.
  • Kept business entrances clean, tidy and professional in appearance.
  • Trained new staff on proper floor care techniques and safety protocols.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Provided customer service by addressing customer complaints in a timely manner.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.

Education

High School Diploma -

Hamilton County High School
Jasper, FL
05-2016

Skills

  • Data entry proficiency
  • Customer engagement
  • Goal-oriented mindset
  • Manage inventory
  • Reliability and punctuality
  • Workplace safety
  • Creative thinking
  • Excellent written and verbal communication
  • Organizational skills
  • Team leadership
  • Strong communication and interpersonal skills
  • Customer service
  • Educational knowledge
  • Safety management
  • Environmental management

Timeline

Store Team Member

Circle K
07.2024 - 01.2025

Juvenile Counselor

Rite of Passage
04.2023 - 07.2024

Driver

Excelsior Ambulance Services
05.2022 - 04.2023

Team Member

Sun Stop
10.2021 - 04.2022

Floor Care Technician

North Florida Medical Centers
12.2020 - 10.2021

High School Diploma -

Hamilton County High School

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Malik Clay