Malik Collier
Douglasville,GA
Summary
By being a dynamic collections representative with excellent communication and negotiation skills taught to be persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning. Having over 7 years of customer service experience has provided me the tools to be a committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Obtaining a bachelors in Criminal Justice with a concentration in crime and justice has also provided the tools to effectively be a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Late Collections Rep
Carmax Auto Fianance
09.2022 - Current
- Handled minimum of 35-55 outbound and inbound calls daily with goal of
collecting owed debt. - Negotiated to collect balance in full, bringing over 100 accounts current in the
month of June averaging about 7 accounts per day in comparison to
my coworkers who averaged about 2 accounts per day, receiving double payments. - Processed payments and applied to customer balances.
- Resolved challenging situations with friendly but firm strategies.
- Registered information of customers on database, collecting credit history,
financial statements and personal details to preserve accurate records. - Used scripted conversation prompts to convey current account information
and obtain payments.
Substitute Teacher, K-12
Paulding Country School District
08.2021 - 02.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Ensure the safety of all students during the school day,
Supervisor
Bath And Body Works, Limited Brands
02.2018 - 09.2022
- Handle marketing related issues to make sure store looks up to brand standard
- Receiving and processing inventory and ensuring needs of business are being met
- Trained newly hired sales team in upselling techniques.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Bachelor of Science - Criminal Justice
Georgia State University, Andrew Young School of Policy Studies
Atlanta, GA08.2021
Skills
- Client Screening
- Program Coordination and Execution
- Staff Leadership
- Company Policy Adherence
- Safety Procedures
- Guest Services
- Team Oversight
- Brand Promotion
- Medical Emergency Response
- Hospitality Service Expertise
Certification
- Notary Public as of April 2022
- Pursing a master’s certification in Cybersecurity Management
Timeline
Late Collections Rep
Carmax Auto Fianance
09.2022 - Current
Substitute Teacher, K-12
Paulding Country School District
08.2021 - 02.2023
Supervisor
Bath And Body Works, Limited Brands
02.2018 - 09.2022
Bachelor of Science - Criminal Justice
Georgia State University, Andrew Young School of Policy Studies
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