Summary
Overview
Work History
Education
Skills
Relevant Accomplishments And Skills
Timeline
AdministrativeAssistant

Malik Darby

Bradenton,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

First Watch
01.2022 - Current
  • Consistently exceeded company sales and labor goals
  • Quarterly CX (customer experience survey) avg. score of 80%; Company avg. 70%
  • Manages day to day restaurant operations
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Period inventory counts under 1% waste
  • 100% execution on prep philosophy
  • Graduate of signature F.A.R.M Program (First Watch Academy of Restaurant Management).
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

General Manager/Culinary Manager/Bar and Hospitality Manager

Red Lobster
01.2015 - 01.2023
  • Performance: Avg. 38.6% sales growth FY21 to FY22
  • Customer service: Interact with guests in friendly and courteous manner, working to establish and maintain strong customer relations
  • Patiently handle customer queries and effectively explain corporate policy to help customers come away with positive perception
  • Cost Analysis: Continuously evaluate purchase costs in relation to sales to maximize profits
  • P&L Knowledge: Thorough monthly assessment of profit and loss with an emphasis on bottom line financial productivity/high EBITDA results
  • Attention to Detail: Oversee back of house safety, food standards and costs effectiveness
  • Leadership: Rally team during heavy shifts, conflict resolution and ensure thorough job completion
  • Management Skills: Recruit, hire and train restaurant employees
  • Organizational Skills: Design work schedules, coordinate shipments, track inventory, and coordinate large party reservations
  • Problem-Solving Skills: Resolve employee conflicts, defuse irate customer situations, come up with quick solutions for wrong stock orders
  • Troubleshoot unforeseen issues
  • Communication Skills: Accurately and easily provide direction to staff members
  • Communicate standards and cooking methods to staff and speak clearly with customers
  • FY2019 Lighthouse Club Award Recipient (Financial Performance-based Award).

Operations Manager

Trust One, Inc. T/A 7-Eleven
01.2005 - 01.2016
  • Managed day-to-day store operations for 3 franchisee owned stores
  • Oversaw staff of 12-15 including one store manager and one assistant manager per store
  • Negotiated best possible cost prices by establishing productive relationships with vendors such as Coca-Cola, Pepsi, and Canada Dry
  • Avg. over $6000 sales per day; 13% above market average
  • Trained employees on all aspects of job duties including proper cash handling, food handling, sanitation, effective customer service and dealing with emergency situations
  • Applied knowledge of P&L reports to come up with cost-reducing strategies
  • Evaluated store inventory management and ordering processes, ensuring that store inventory levels remained at the maximum capacity for potential profit
  • Prepared daily cash reports, reconciled daily sales activity, prepared cash deposits, and processed vendor payments
  • Established and maintained efficient communication with store owners, employees, vendors, regulatory organizations and customer base to ensure smooth store operations and quick resolution of store related matters.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Supply Chain Management-AA -

Hillsborough Community College
Tampa, FL
01.2023 - 05.2023

Diploma in General Studies -

Lincoln High School
Tallahassee, FL
06.1995 - 05.1999

Completed courses in Accounting and IT -

Prince Georges County Community College
Largo, MD
01.2010 -

Skills

7-Eleven Franchisee Designee Training Certificationundefined

Relevant Accomplishments And Skills

  • MANAGER (STORE, RESTAURANT)
  • Thrives when responsible for multiple projects with many interlocking pieces.
  • FY2019 Lighthouse Club Award Recipient (Financial Performance-based Award)
  • Excellent written and verbal communication skills.
  • Strong attention to detail and accuracy.
  • Effectively designed and implemented new work-flow processes that resulted in a score increase of over 10% for food freshness and taste.
  • Designed various marketing campaigns, product displays and promotions for new products, occasionally collaborating with other local businesses to garner community support and promote customer loyalty.

Timeline

Supply Chain Management-AA -

Hillsborough Community College
01.2023 - 05.2023

Operations Manager

First Watch
01.2022 - Current

General Manager/Culinary Manager/Bar and Hospitality Manager

Red Lobster
01.2015 - 01.2023

Completed courses in Accounting and IT -

Prince Georges County Community College
01.2010 -

Operations Manager

Trust One, Inc. T/A 7-Eleven
01.2005 - 01.2016

Diploma in General Studies -

Lincoln High School
06.1995 - 05.1999

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Malik Darby