Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malik Diallo

Dallas,NC

Summary

Enthusiastic and dependable employee, recognized for consistency, delivering outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery in Sam's Club online grocery pickup currently. Comfortable using technology tools such as mobile applications, scanners and GPS to complete work needs and daily operations. Versatile team member offering 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Reliable employee seeking task ready position. Offering excellent communication and good judgment. Prepared to grow as a worker, coworker alongside employees, and as an individual.

Overview

7
7
years of professional experience

Work History

Online Personal Shopper

SAM'S CLUB
01.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Recorded accurate and efficient records in customer database.
  • Informed customers of promotions to increase sales productivity and volume.
  • Generated advertising brochure for vendor use.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Personal Shopper

WALMART, Walmart
04.2019 - 01.2022
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Maximized efficiency by scanning items quickly and completing as many 60 orders per day
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Sales Associate

Panera Bread
01.2017 - 04.2019
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate of Science - Business Administration

Gaston College
Dallas, NC

Bachelor of Science - Business Administration/Marketing

University of North Carolina At Charlotte
Charlotte, NC
12.2023

High School Diploma -

North Gaston High School
Dallas, NC
06.2019

Skills

  • Hand and Power Tool Operation
  • Pulling and Staging
  • Incident Reporting
  • Storage Arrangements
  • Standards Compliance
  • Accident Prevention
  • Pick Ticket Orders
  • PPE Policy Adherence
  • Equipment Inspection
  • Visual Inspections
  • Paperwork Completion
  • Teamwork and Collaboration
  • Customer Service
  • Work Order Following
  • Verbal and Written Communication
  • Work Assignments
  • Team Meetings
  • Physical Strength and Stamina
  • Quality Assessment and Assurance
  • Performance Goals
  • OSHA Guidelines
  • Data Entry
  • Report Generation
  • Excellent Listening Skills
  • Great Critical Thinking Skills
  • Guest Services
  • Hazard Elimination
  • Customer Loyalty
  • Expediting Orders
  • Goal Attainment
  • Order Placement
  • Call Handling
  • Supply Restocking
  • Sales Goal Achievement
  • Product Management and Branding
  • Social Media Expertise
  • Grammatical Skills
  • Operations Support
  • Company Relations
  • Global Marketing
  • Customer Engagement
  • Microsoft Office
  • Sales Techniques
  • Project Management
  • Marketing and Advertising
  • Marketing Collateral Development
  • Marketing Analytics
  • Website Copy
  • Case Studies
  • Editing

Timeline

Online Personal Shopper

SAM'S CLUB
01.2022 - Current

Personal Shopper

WALMART, Walmart
04.2019 - 01.2022

Sales Associate

Panera Bread
01.2017 - 04.2019

Associate of Science - Business Administration

Gaston College

Bachelor of Science - Business Administration/Marketing

University of North Carolina At Charlotte

High School Diploma -

North Gaston High School

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Malik Diallo