Malik Diamond
Sherwood,AR
Summary
Proven achiever with extensive experience at Parkway Heights Assisted Living, adept in warehouse operations and enhancing customer satisfaction. Skilled in multitasking and purchase ordering, consistently prioritizing efficiency and safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Supply Room Clerk/Environmental Technician
Parkway Heights Assisted Living
02.2023 - 11.2023
- Implemented cost-saving measures through careful analysis of usage patterns and adjusting reorder points accordingly.
- Maintained clean, organized, and safe work environment to ensure efficient access to supplies for all staff members.
- Collaborated with team members to develop standard operating procedures for supply room management, improving overall efficiency.
- Ensured compliance with safety regulations related to material handling/storage practices within the supply room environment.
- Supported smooth operations within the department by promptly addressing any supply shortages or discrepancies.
- Reduced waste and ensured timely availability of supplies by maintaining accurate inventory records.
- Conducted periodic audits of inventory levels to identify discrepancies and adjust stocking procedures accordingly.
Customer Service Desk Associate/Delivery Assistant
U Pull It
01.2021 - 11.2022
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Used ticketing systems to manage and process support actions and requests.
- Delivered prompt service to prioritize customer needs.
Education
GED -
Bradley High School
Bradley, AR06.2007
Skills
- Labeling and Tagging
- Shipping and receiving
- Warehouse Operations
- Purchase Order Management
- Multitasking
Timeline
Supply Room Clerk/Environmental Technician
Parkway Heights Assisted Living
02.2023 - 11.2023
Customer Service Desk Associate/Delivery Assistant
U Pull It
01.2021 - 11.2022
GED -
Bradley High School
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