Summary
Overview
Work History
Education
Skills
Timeline
Barista

Malik Diggs

Cary,NC

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Motivated possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Barista

La Farm Bakery
04.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Team Leader

Chick-fil-A
07.2019 - 07.2022
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Delegated daily tasks to team members to optimize group productivity.

Education

Some College (No Degree) -

Green Level High School
Cary, NC

No Degree - Forensic Science

Ncsu
04.2026

Skills

  • Team Supervision
  • Quality Improvement
  • Issue resolution
  • Call Center Operations
  • Safety
  • Experience in leadership
  • Ability to analyze reports
  • Quantitative skills
  • Maintenance & Repair
  • Friendly, positive attitude
  • Credit Card Transaction Processing
  • Accurate Cash Handling

Timeline

Barista

La Farm Bakery
04.2022 - Current

Team Leader

Chick-fil-A
07.2019 - 07.2022

Some College (No Degree) -

Green Level High School

No Degree - Forensic Science

Ncsu