Microsoft Office (Word, Excel, Powerpoint)
Malik Edwards
Pharmacy Technician
Waterbury,CT
Summary
Experienced Pharmacy Technician knowledgeable in both LTC and retail pharmacy operations, eager to bring talent and expertise to a growing business. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
2
2
years of professional experience
2
2
Languages
2
2
Certificates
Work History
Medical Marijuana Dispensary Technician
The Botanist
12.2023 - 11.2024
- Greeted customers and patients entering store and responded promptly to their needs.
- Solved customer/patient problems in-person or over phone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Improved customer and patient retention rates through exceptional customer service and follow-up communication initiatives.
- Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.
- Operated cash register for cash, check, and debit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Pharmacy Technician
Hancock Pharmacy And Surgical
06.2023 - 11.2023
- Counted and measured proper dosage forms, selected appropriate container for dispensing, and labeled product accurately and in accordance with local, state, and federal laws and regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed data entry, including patient demographic, billing, medical history, and prescription information.
- Answered phones and made outbound refill reminder requests.
- Consulted with insurance company representatives in a timely manner regarding prior authorizations and billing.
Pharmacy Technician
ProCare LTC
07.2022 - 06.2023
- Worked primarily as both a Noritsu and an MTS technician, which included the use of hardware such as the Xana, MDM, Benjamin, and Accuflex-3
- Entered and processed patients' prescriptions into internal system.
- Performed NDC changes with the assistance of a pharmacist.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted and labeled prescriptions with correct item and quantity.
- Toted medications in preparation for shipment to facilities and homes.
- Stocked, labeled, and inventoried medication to keep accurate records, and ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed minor to moderate maintenance repairs on machines to help reduce downtime in workflow.
- Assisted in medication and medical equipment deliveries, receiving, and returns.
- Trained new hires on the ins and outs of the work area as a whole.
Education
Proficiency Certificate - Pharmacy Technician
Naugatuck Valley Community College
Waterbury, CT 02.2022 - 05.2022
Skills
Written and oral communication
Drug inventory management
Processing payments
Medication dispensing
Confidentiality and HIPAA
Strain recommendation
POS system operation
Patient education and counseling
Additional Information
- Graduated from Crosby High School - Waterbury CT (June 2014)
- Attended St. Johns University - Jamaica, NY (August 2014 - January 2017)
- Worked as a Driver Helper for UPS (November 2019 - December 2019, November 2020 - January 2021)
- Worked as a Ride Operator for Quassy Amusement Park (June 2018 - October 2018, April 2019 - September 2019)
- Worked as a Shopper for Instacart (May 2021 - November 2021)
- Worked as a Customer Service Representative for Telereach (October 2021 - January 2022)
- Works as a Driver and Delivery Driver for Uber (November 2021 - Current)
Software
Google Workspace (Docs, Sheets, Slides)
Dutchie POS & Backoffice
IHeartJane
CT PMP
Frameworks
On Demand
Maple
Dispill
Timeline
CT Pharmacy Technician Certificate
04-2024
Medical Marijuana Dispensary Technician
The Botanist
12.2023 - 11.2024
Medical Marijuana Dispensary Technician Certificate
12-2023
Pharmacy Technician
Hancock Pharmacy And Surgical
06.2023 - 11.2023
Pharmacy Technician
ProCare LTC
07.2022 - 06.2023
Proficiency Certificate - Pharmacy Technician
Naugatuck Valley Community College
02.2022 - 05.2022
Certification
CT Pharmacy Technician Certificate
Interests
- Gaming
- Health & Fitness
- Traveling
- Cars
Languages
English
Excellent
Spanish
Average