Malik Ford
Sacramento,CA
Summary
Detail-oriented professional who has completed the requirements for an Associate’s Degree in Psychology and a proven track record in supporting government, administrative, and customer-focused operations. Expertise in research, data analysis, and information gathering, complemented by proficiency in Microsoft Excel and Word, along with strong record-keeping and communication skills. Recognized for meticulous organization of information, maintaining accuracy, and effectively solving problems while managing multiple priorities in fast-paced environments. Prepared to leverage transferable skills and pursue professional growth in a California state government Analyst I position.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Student Aide
California Department of Insurance
Sacramento, CA
08.2016 - 09.2016
- Updated a travel expense claim tracking database for; incoming travel claims, claims approved for payment and claims interfacing between the claim preparation database and the book of record accounting system
- Generated control reports for incoming travel claims and claims approved for payment, assembled the travel expense claims into folders for hard copy record keeping, and filed tax reports for the Tax and Securities Unit.
- Maintained accurate records and documentation for departmental activities and correspondence.
- Assisted in processing insurance claims and ensuring compliance with regulatory standards.
Shift Manager
Mod Pizza/ SFP Development Company
West Sacramento, CA
09.2018 - Current
- Oversaw group of employees and implemented daily tasks for smooth store operation
- Diligently handled POS system transactions including credit, cash, and refunds to ensure seamless and accurate cash flow
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Trained and mentored team members, fostering a collaborative work environment.
- Supervised daily operations, ensuring adherence to quality standards and service excellence.
Intern
Sacramento City Councilman Guerras Office
Sacramento, CA
10.2017 - 09.2018
- Assisted with constituent calls, emails, and drafted email responses
- Helped coordinate district events
- Create event fliers, and
- Checked voicemails and disseminated to office staff.
- Assisted in drafting and editing legislative documents for community initiatives.
- Conducted research to support policy development and constituent inquiries.
- Coordinated outreach events to engage with local constituents and gather feedback.
Education
Associate of Arts - Psychology
Sacramento City College
Sacramento, CA10-2026
High School Diploma -
Hiram W. Johnson High School
Sacramento, CA 01.2016 - 06.2017
Skills
- Microsoft Excel
- Microsoft Word
- Data Analysis
- Attention to Detail
- Research and Information Gathering
- Written and Verbal Communication
- Problem Solving
Timeline
Shift Manager
Mod Pizza/ SFP Development Company
09.2018 - Current
Intern
Sacramento City Councilman Guerras Office
10.2017 - 09.2018
Student Aide
California Department of Insurance
08.2016 - 09.2016
High School Diploma -
Hiram W. Johnson High School
01.2016 - 06.2017
Associate of Arts - Psychology
Sacramento City College