Malik Foster
South Hill,VA
Summary
Resourceful and innovative Leader, committed to implementing replenishment systems that drive material availability, achieve production plans and meet inventory reduction targets. Leads supply chain activities and oversees movement of raw and finished goods. Understands and implements material requirements planning and enterprise resource planning systems.
Overview
5
5
years of professional experience
Work History
Materials Manager
Fosters Installation
South Hill, VA
01.2019 - Current
- Reviewed and revised inventory levels to ensure adequate stock of materials.
- Analyzed supplier performance, identified cost savings opportunities, negotiated contracts, and managed vendor relationships.
- Monitored production processes to ensure compliance with safety regulations and quality standards.
- Assembled office furniture according to manufacturer's instructions, including desks, chairs, cubicles and filing cabinets.
- Installed components such as drawers, shelves and doors in accordance with assembly diagrams.
- Utilized hand tools such as screwdrivers, wrenches, hammers and saws to assemble furniture pieces.
- Moved large quantities of office furniture safely by utilizing dollies or carts.
- Connected wires for telephones and computers to ensure proper functioning of equipment.
- Tested all installed furniture pieces to make sure they were properly assembled and operational.
- Replaced defective parts on existing office furniture when requested by the client.
- Repaired damaged items during installations as needed.
- Provided technical support to clients regarding the use of their new office furniture pieces.
- Delivered customer service excellence throughout all aspects of the installation process.
- Responded quickly to customer complaints about product defects or other issues.
Call Center Team Lead
Maximus
Remote, VA
03.2022 - 10.2023
- Provided coaching and guidance to call center team members on customer service skills.
- Developed and implemented processes for customer service operations.
- Conducted regular performance reviews of team members.
- Created training materials and facilitated new hire onboarding program.
- Monitored incoming calls, emails, and chat messages for quality assurance purposes.
- Resolved escalated customer inquiries in a timely manner.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
- Implemented strategies to reduce wait times and improve agent productivity.
- Managed day-to-day operations within the call center environment.
- Tracked daily sales performance against established targets.
- Performed root cause analysis on unresolved customer issues.
- Recruited, interviewed, hired, trained, coached, and evaluated staff performance.
Education
High School Diploma -
Central High School
Victoria, VA05-2017
Skills
- Stock control
- Quality Assurance
- Escalation Handling
- Call Routing
- Team Management
- Quality controls
- Workforce Planning
- Employee Development
- Call Center Customer Service
- Power Tools Proficiency
- Assembly Expertise
- Furniture Repair
- Stamina and Endurance
- Accuracy and Precision
- Heavy Lifting
- Technical knowledge
- Space Planning
- Worksite preparation
- Equipment Troubleshooting
- Preventive Maintenance
Timeline
Call Center Team Lead
Maximus
03.2022 - 10.2023
Materials Manager
Fosters Installation
01.2019 - Current
High School Diploma -
Central High School