Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
Generic

Malik Goncalves

Brockton,MA

Summary

Customer-focused professional with extensive experience in inventory management and service excellence at Dunkin Donut. Skilled in enhancing customer satisfaction and streamlining operations through proactive problem-solving. Proven track record of thriving in high-pressure environments while maintaining attention to detail.

Overview

6
6
years of professional experience

Work History

Stocker

H & W Agency
03.2022 - 10.2024
  • Sorted and stocked merchandise in accordance with store layout and product placement.
  • Provided detailed product information in response to customer inquiries.
  • Conducted inventory control through counting and restocking of merchandise.
  • Greeted customers and guided them to requested products.

Customer Service Cashier

Dunkin Donut
05.2018 - 09.2020
  • Maintained clean, organized workspace to create welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, addressing concerns swiftly and escalating major issues as needed.
  • Handled high-pressure situations calmly during busy periods and challenging interactions.

Education

High School Diploma -

Brockton High School
Brockton, MA
05-2016

Skills

  • Eagerness to learn
  • Positive mindset
  • Inventory management
  • Customer service

Languages

English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Timeline

Stocker

H & W Agency
03.2022 - 10.2024

Customer Service Cashier

Dunkin Donut
05.2018 - 09.2020

High School Diploma -

Brockton High School

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