Summary
Overview
Work History
Education
Skills
Additional Education
Personal Information
Timeline
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Malik Hamilton

Malik Hamilton

Huntsville,AL

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

7
7
years of professional experience

Work History

IT SPECIALIST (25N Nodal Network Systems Operator-Maintainer)

USA ARMY
01.2017 - Current
  • Configured CISCO routers and switches to ensure communications and security with 24/7 uptime
  • Troubleshooting CISCO switches and routers
  • Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
  • Trained employees on new technologies, increasing competency levels across the organization.
  • Provided exceptional customer service by promptly addressing problems reported by end-users.

Network Communication Systems Specialist

Deployment
03.2023 - 02.2024
  • Supervised a team of 15 soldiers, ensuring operational efficiency and adherence to strict military security protocols
  • Managed communication networks, including troubleshooting and maintenance of vital components for the security and reliability of operations
  • Conducted weekly briefings and oversaw preventative maintenance of key equipment to ensure readiness and reliability
  • Excelled in roles requiring vigilance, quick problem-solving, and adherence to strict guidelines.
  • Cultivated interpersonal skills by building positive relationships with others.

Recruitment and Retention

22nd R&R Battalion
10.2022 - 03.2023
  • Supported over 30 different events for retention across Alabama (Traveled to areas between Montgomery to Tennessee)
  • Supported Fundraisers, Career Fairs, Job Fairs, College Events, Middle Schools, and Elementary Schools
  • Driven over 4000+ miles to support Recruitment and Retention of the United States Army.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Network Communication Systems Specialist

A CO 115th ESB
09.2020 - 10.2021
  • Provided additional service and security to the patriot missile site
  • Troubleshooting JBCPs, RT-C2s, JNNs, and SNAPs with minimum understanding and aid.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Designed and implemented preventive maintenance procedures, reducing support requests by 100%.
  • Provided responsive remote support for users experiencing technical difficulties, resolving issues efficiently while maintaining excellent customer relations skills throughout interactions.

Education

High School Diploma -

Central High School
Phenix City, AL
05.2015

Nodal Network System Operator Maintainer - I.T Specialist

Advanced Individual Training
Fort Eisenhower, GA
10.2018

Leadership / Team Management

Basic Leader Course
Fort Blanding Starke, FL
03.2022

Associate of Arts - Liberal Arts And General Studies

Chattahoochee Valley Community College
Phenix City, AL

Skills

  • LAN/WAN
  • Network configuration
  • IT Troubleshooting
  • Active Listener
  • Customer Needs Assessment
  • Interpersonal Skills
  • Attention to Detail
  • Problem-Solving

Additional Education

  • Army Operation Security
  • Signal / Cyber Branch Risk Management
  • Combat Life Saver (CLS) Certified
  • Distributed Leader Course 1
  • Distributed Leader Course 2

Personal Information

Title: I T Specialist

Timeline

Network Communication Systems Specialist

Deployment
03.2023 - 02.2024

Recruitment and Retention

22nd R&R Battalion
10.2022 - 03.2023

Network Communication Systems Specialist

A CO 115th ESB
09.2020 - 10.2021

IT SPECIALIST (25N Nodal Network Systems Operator-Maintainer)

USA ARMY
01.2017 - Current

High School Diploma -

Central High School

Nodal Network System Operator Maintainer - I.T Specialist

Advanced Individual Training

Leadership / Team Management

Basic Leader Course

Associate of Arts - Liberal Arts And General Studies

Chattahoochee Valley Community College

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Malik Hamilton