I am a graduate of the University of Alabama with a Bachelor of Science in Commerce & Business Administration. I double majored in Supply Chain Management & Marketing with hopes of obtaining a full-time job in the area of Digital Marketing or Sales/Recruiting. My biggest passion is using my creativity to solve problems. In the past I’ve had several jobs & internships where I had to come up with new ways to be successful in my role. Over time this made me want to pursue similar roles where I can think creatively and add value.
Hi, I’m
Malik Harkness
Dallas,TX
Summary
Overview
3
years of professional experience
Work History
Peloton InteractiveDallas, TX
Sales Specialist
07.2023 - Current
Job overview
- Served as a product expert and made snap recommendations based off of customer needs
- Maintained a solid portfolio of business and nurtured relationships with customers over time
- Managed Inventory levels and ensured shelves were stocked with the right amount of apparel
- Created incoming apparel shipment reports and increased store efficiency by 25%
- Solved delivery issues as they arose and ensured members received their equipment in a timely manner
- Delivered product demos as needed and tailored pitches to each individual
- Acted as a brand ambassador and recruited new members through a variety of outreach activities
- Successfully onboarded new members and set them up for success with their new equipment
- Collaborated with third-party vendors to ensure the customer had a smooth transition from new member to active user
- Generated quotes for potential members while communicating the value of our service and platform.
WrikeDallas, TX
Marketing Development Representative
08.2021 - 06.2023
Job overview
- Consulted with SMB and Enterprise companies from a wide range of industries to understand and solve their work management issues
- Overcame objections and made informed recommendations to better serve potential customers
- Efficiently identified if customer would be a good fit through a series of deep dive questions and pre-call research
- Increased sales conversion rates through strategic A/B Testing of email campaigns
- Researched current trends in the market to determine the best way to position the business
- Leveraged marketing collateral (white papers, webinars, blogpost) to drive up awareness and increase sales
- Built competitor reports based off of buyer habits
- Built lead views in Salesforce to analyze data and categorize leads
- Participated in weekly marketing meetings to discuss current and upcoming campaigns
- Partnered with demand generation team to create brand awareness strategies.
Net@WorkDallas, Texas
Business Development Representative
03.2021 - 05.2021
Job overview
- Contacted medium to large sized businesses in regard to their Sage ERP Systems
- Collaborated closely with Account Managers to better understand client needs on Cloud Hosting
- Recorded information daily in CRM/Microsoft Dynamics
- Acquired appointments for Account Managers through both warm & cold calling
- Developed call strategies to drive up interest.
AMAZONCoppell, Texas
Area Manager
10.2020 - 01.2021
Job overview
- Managed and developed a team of 100+ associates and assisted with recruitment and training of new employees
- Conducted interviews with potential new hires to determine cultural fit
- Followed OSHA compliance policies to ensure a safe environment for front line Associates
- Brainstormed creative solutions to help drive up productivity
- Communicated polices to all associates and acted as a source of information for best practices within the process
- Communicated with internal and external suppliers to manage stock and deliveries
- Produced daily metric reports and made process improvement recommendations
- Managed ambiguity with new challenges arising daily.
Education
The University of Alabama, Culverhouse College of Commerce
Bachelor of Science in Commerce and Business Administration from Supply Chain Management & Marketing
12.2019
University Overview
Skills
- Inquiry Handling
- Relationship Selling
- Team Collaboration
- Sales Presentations
- Prospecting Skills
- Digital Marketing
- Scheduling
- Market Analysis
- Market Research
- Marketing Collateral Creation
- Operations Management
- Campaign Monitoring
Technical Skills
Technical Skills
MS Excel SOLVER, MS Excel Data Analyst, ARENA, LEKIN, & VPromotions/VCreative, Microsoft Office Suite, Google Suite, Groove, ZoomInfo, Salesforce, Outreach, MS Dynamics, Adobe Creative Cloud, CanvaVolunteer Work
Volunteer Work
- Alpha Beta Nu Omega Chapter of Alpha Kappa Alpha Sorority Inc.
Created marketing collateral to increase event attendance.
Developed event campaigns with a $10,000 quarterly budget.
Tracked and reported on campaign performance.
- Everyday People Combine (EPC)
Lead marketing campaigns to drive awareness of upcoming event and increase signups.
Collaborated on social media marketing and increased engagement by 5%.
Honors Certifications
Honors Certifications
- Google Ads Search Certification
- Google Digital Garage: Fundamentals of Digital Marketing
- LinkedIn: Product Marketing Foundations
- LinkedIn: SQL Data Reporting & Analysis
- LinkedIn: Learning SQL Programming
- Betty Loomis Endowed Scholarship
Activities
Activities
- Association for Supply Chain Management (ASCM) - Member, January 2018 - Present
- Society of Operations Management Students - Member, August 2017-Present
- Phi Sigma Theta – Member, Spring 2017-Present
- National Society of Collegiate Scholars - Member, Spring 2016-Present
- TRiO Program – Member, August 2015-Present
Coursework
Coursework
- Introduction to Management Science
- Production Planning and Control
- Computer Simulation Inventory Management
- Production Scheduling Problems
- Consumer Behavior
- Managing Innovation
- Marketing Research
- Supply Chain Management
- Strategic Marketing
- Strategic Management
References
References
- Terry Arrington, (334) 517 - 8567
- Tura Edwards, (205) 372 - 2052
Timeline
Sales Specialist
Peloton Interactive
07.2023 - Current
Marketing Development Representative
Wrike
08.2021 - 06.2023
Business Development Representative
Net@Work
03.2021 - 05.2021
Area Manager
AMAZON
10.2020 - 01.2021
The University of Alabama, Culverhouse College of Commerce
Bachelor of Science in Commerce and Business Administration from Supply Chain Management & Marketing
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