Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Projects
Certifications And Internships
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Malik Harris

Wethersfield,CT

Summary

Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.

Overview

9
9
years of professional experience

Work History

IT Support Technician

Log(N) Pacific
08.2023 - Current
  • Provided technical support for hardware, software, and cloud-based systems
  • Managed Azure Virtual Machines (VMs), VNets, and Network Security Groups
  • Implemented workflow automation to optimize help desk and CRM processes
  • Supported Active Directory tasks including user provisioning and role assignments
  • Troubleshot and improved network security configurations, ensuring compliance

Data Analyst/Development Assistant

Riverfront Recapture
03.2023 - 07.2023
  • Conducted data analysis for donor management and engagement strategies
  • Optimized Bloomerang CRM database for increased efficiency in reporting
  • Managed donor records, automated reporting, and streamlined fundraising efforts
  • Enhanced data-driven decision-making processes for improved donor outreach

Data Analyst/Gift Entry

Trinity Health of New England
12.2021 - 04.2022
  • Ensured compliance with financial regulations in donor gift processing
  • Analyzed donor trends, managed Blackbaud CRM, and improved retention strategies
  • Automated CRM workflows, reducing manual data entry and increasing efficiency
  • Developed reports to enhance data accuracy and regulatory compliance tracking

Field Advocate/Delivery Driver

Carvana
12.2020 - 12.2021
  • Recognized as Top Customer Service Advocate for outstanding client interactions
  • Managed inventory and logistics, ensuring timely deliveries and data accuracy
  • Optimized customer engagement strategies using CRM and lead-tracking tools

Direct Support Professional

Sunrise Northeast
07.2016 - 05.2018
  • Provided comprehensive care services including medication administration, meal preparation, cleaning, personal hygiene assistance, and transportation management for appointments
  • Successfully managed a special case within a year, significantly improving the client's health and wellness
  • This demonstrated my ability to deliver high-quality care and contribute positively to client outcomes

Education

Information Technology Course - Practical Help Desk Professional

CourseCareers
02.2025

Rutgers University -

Rutgers University
01.2015

University of Hartford -

University of Hartford
01.2013

High School -

Windsor High School
01.2012

Skills

  • Attention to Detail
  • Communication Skills
  • Problem-Solving Skills
  • Project Management Skills
  • Analytical Skills
  • Risk Management Skills
  • Technical Skills
  • Adaptability
  • Compliance and Regulatory Knowledge
  • Teamwork
  • Zendesk
  • Website Development
  • Wix
  • Shopify
  • Communication & Teamwork
  • Critical Thinking
  • Customer Service
  • Willingness to Learn
  • Fundraising database experience
  • Ability to identify inefficiencies in processes and implement improvements
  • Multitasking
  • Organizational and time management skills
  • Project Management
  • Graphic Design
  • Video Editing
  • Audio Recording Engineer
  • E-Commerce
  • Facebook ads
  • Instagram ads
  • Microsoft Office Suite
  • Help Desk
  • Ticketing System
  • Azure
  • Network Security Groups
  • Firewalls
  • ACLs
  • Virtual Machines
  • Virtual Networks
  • Cloud Computing
  • Active Directory
  • File Permissions
  • Windows 10
  • Mac Os
  • Linux
  • Printers
  • iPhone and iPad Troubleshooting
  • Database Management
  • CRM
  • Salesforce
  • Marketing
  • Web Development
  • Bloomerang
  • Blackbaud
  • Therap

Accomplishments

  • CARVANA: Best Employee in Customer Service award for the state of CT 2020-2021

Timeline

IT Support Technician

Log(N) Pacific
08.2023 - Current

Data Analyst/Development Assistant

Riverfront Recapture
03.2023 - 07.2023

Data Analyst/Gift Entry

Trinity Health of New England
12.2021 - 04.2022

Field Advocate/Delivery Driver

Carvana
12.2020 - 12.2021

Direct Support Professional

Sunrise Northeast
07.2016 - 05.2018

Rutgers University -

Rutgers University

University of Hartford -

University of Hartford

High School -

Windsor High School

Information Technology Course - Practical Help Desk Professional

CourseCareers

Projects

Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines, https://github.com/malikharris4587/osticket-prereqs, Azure Virtual Machines, osTicket, IIS Implementing Active Directory (On-Premises) in Azure, github.com/malikharris4587/configure-ad, Azure Virtual Machines, Active Directory, PowerShell Exploring Azure and Networking Concepts, github.com/malikharris4587/azure-network-protocols, Azure Virtual Machines, Network Security Groups, WireShark

Certifications And Internships

  • CourseCareers IT Professional
  • Qualys Certification, In progress, 05/25
  • Mastercard Cybersecurity Forage Security Analyst Job Internship, 07/01/24
  • AIG Cybersecurity Analyst Internship, 08/01/24

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