Malik Hendricks

• Mentored new sales associates to contribute to store's positive culture.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Researched issues to obtain appropriate answers to customer inquiries.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Trained team members in successful strategies to meet operational and sales targets.
• Trained newly hired sales team in upselling techniques.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Established and cultivated solid business relationships with new or existing customers.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Evaluated performance against goals and implemented appropriate development plans.
• Increased retail space by [Number] square feet by improving gross profits by [Number]%.
• Promoted business' development by building and maintaining relationships with new clients.
• Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Submitted reports to senior management to aid in business decision-making and planning.
• Increased Sales of CVS "CarePass" by 5%

• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Brewed coffee and tea and changed out drink station syrups.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Stocked shelves to organize aisles in assigned department.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Backed up servers by setting up trays and completing some food deliveries.
• Trained new team members on procedures, customer service, and sales techniques.
• Observed customer purchases in line and differentiated between standard portions.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Completed milkshakes and ice cream desserts for customers.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Prepared products following restaurant, health, and safety standards and procedures.
• Replenished serving stations with fresh food and cleaned up spills.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Assisted other team members to achieve goals.
• Documented customer orders and conveyed special requests to kitchen staff.
• Collaborated with team members to complete orders.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Worked well with teammates and accepted coaching from management team.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Accurately operated cash register to process customer payments.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Prepared salads, soups and sandwiches for customers.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Became familiar with products to answer questions and make suggestions.
• Dealt with over 500 Drive Thru orders/customers daily

• Honor Roll [Q1 2019-2020}
• Honor Roll {Q2 2019-2020}
• Honor Roll {Q3 2019-2020}
• Honor Roll {Q4 2019-2020}
• Honor Roll [Q2 2020-2021]
• Honor Roll [Q4 2020-2021}
• Honor Roll {Q1 2021-2022]
• Honor Roll [Q2 2021-2022]
• Honor Roll [Q4 2021-2022]

Q1= Quarter 1 Q2= Quarter 2 Q3= Quarter 3 Q4= Quarter 4

• [Founders Scholarship] Scholarship Recipient
• [Innovation in Education] Scholarship Recipient
• [Undergraduate Fellowship] Scholarship Recipient
• Completed AP course in [AP US History]
• Completed AP course in [AP Computer Science A]
• Completed AP course in [AP English 12]
• Completed AP course in [AP Computer Science Principles]
• Completed AP course in [AP English 11]
• Completed AP course in [AP US History Revolution]
• Completed AP course in [AP World History]

• [3.7] GPA
• Elected Captain of [JV Basketball Team 2019-2022]
• [English Honor's Society] Member