Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Malik Herrara

New York,NY

Summary

Dedicated technical specialist with a strong background in updating software and devices to ensure optimal productivity. Utilizing extensive training and problem-solving skills to enhance technical knowledge for the success of both the company and its employees. Experienced in setting up servers, desktops, laptops, and mobile devices, providing training to users, and configuring protocols to maximize security, usability, and performance.

Overview

9
9
years of professional experience

Work History

Lifeguard

Equinox
02.2025 - Current
  • Attentively monitored swimmers to identify distress.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored safety of guests in and around swimming pool.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Provided friendly customer service to guests and addressed concerns.
  • Upheld hygiene standards in pool and surrounding area.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

Specialist

Apple
10.2019 - 05.2024
  • As a Specialist, you're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, but you're also the person who guides them - advising, selling, and even setting up their new products. You perform other roles within the store too, whether it's maintaining visual merchandising or assisting team members.
  • Present unique solutions to the diverse customer base of Grand Central, by getting to know each person. This human connection result is a perfect customer satisfaction score.
  • Champion AppleCare products by describing personal experience and the protection they provide. Leading the store in attachment rate built on the relationship as a truster advisor.
  • Provides troubleshooting for both hardware and software issues remotely, helping Apple to meet their customers during the pandemic. While providing technical expertise, and empathy, maintains the expected pace to resolve multiple customer issues Apple at Home Advisor: Home Advisors are responsible for answering customers' questions - over the phone or via chat - about Apple products, services, and accessories, including both software and hardware.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues through the genius bar support
  • Lead in sessions taking
  • Averaged about 2.6 - 3 technical support session per hour with a customer satisfaction rating about above 80%


Sales Support Generalist Supervisor

Victoria Secret
, New York
02.2017 - 08.2018
  • The Sales and Support Generalist drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets, and/or cleaning. Serving the customer is always a top priority regardless of the work area.
  • Gained operational supervisor responsibility with a team for the PINK department of the company
  • Trained new hires of day to day tasks for ops.
  • I was able to provide great leadership skills to help the team stay focused on tasks and facilitate efficient workflows to maximize productivity.
  • Developed detailed plans based on broad guidance and direction.

Sales & Merchandising

AMD Restaurant Supply Ware House
12.2016 - 08.2017
  • Personal shoppers provide expert advice and give the highest level of customized and personal customer service possible to individual shoppers. By giving personalized attention and providing advanced knowledge of products, services, personal shoppers become trusted consultants for shoppers who want an enhanced buying experience.
  • Climb the ladder and become a supervisor that was overseen the floors needs, and also took in shipment.
  • Top 3 in overall sales.
  • Provide excellent customer service in high pace environment despite any language barriers.

Accounts Payable Support (Intern)

Promoting Specialized Care and Health
05.2016 - 08.2016
  • Provide clerical support to the administration department.
  • Update and maintain accounting journals, ledgers, and other records detailing financial business transactions. (Disbursements, Expense Vouchers, Receipts, Accounts Payable)

Education

Bachelor of Arts - Graphic Design

Los Angeles Film School
Los Angeles, CA
05-2022

High School Diploma -

Christ The King Regional High School
Queens, NY
06-2017

Skills

  • Problem Solving
  • Action-Oriented
  • IOS troubleshooting
  • Microsoft Office
  • Adobe Suite
  • Hazard removal
  • Pool cleaning
  • Safety oversight
  • First aid and CPR
  • B2B sales and service
  • Technical aptitude
  • Complaint resolution
  • Sales and promotional strategies
  • Sales and support

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Lifeguard

Equinox
02.2025 - Current

Specialist

Apple
10.2019 - 05.2024

Sales Support Generalist Supervisor

Victoria Secret
02.2017 - 08.2018

Sales & Merchandising

AMD Restaurant Supply Ware House
12.2016 - 08.2017

Accounts Payable Support (Intern)

Promoting Specialized Care and Health
05.2016 - 08.2016

Bachelor of Arts - Graphic Design

Los Angeles Film School

High School Diploma -

Christ The King Regional High School

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Malik Herrara