Venus McClinton
Warrensville,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I have extensive experience in positions of increasing responsibility. This experience has made me proficient with a wide range of applications, as well as has granted me with excellent customer relations aptitude and relationship-building skills.
Overview
18
18
years of professional experience
Work History
Recreation Instructor I
City of Cleveland
Highland Hills, Ohio
01.2012 - Current
- 10+ years Service experience, working 40 hours or more weekly, gaining knowledge and providing services based on the company standards
- Ensured accurate and up-to-date maintenance of daily, weekly, and monthly attendance and program records
- Meet governmental guidelines of safety and demonstrate ability to work independently as well as in groups
- Aided management in updating program content, resulting in improved user engagement and satisfaction
- Enhanced participant experience by incorporating creative and dynamic activities in recreational programs
- Managed the participant registration process efficiently by accurately recording information into the database system.
- Accomplished multiple tasks within established time frames.
- Maintained open lines of communication with customers to deliver high-quality services
- Supervised day-to-day operations, ensuring performance, quality and service expectations were consistently met.
- Maintained high standards of performance, quality, and service by overseeing daily operations.
- Ensured consistent meeting of expectations for performance, quality, and service through careful supervision.
- Cultivated positive work relationships with staff to enhance the work environment
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted a safe environment by enforcing rules and regulations while engaging in activities.
Recreation Center Assistant Manager / Recreation Center Manager
City of Cleveland
Cleveland, Ohio
01.2007 - 01.2011
- Responsible for training employees for specific duties
- Allocate work areas and duties to staff members
- Assist Center Manger with all aspects of building management
- Ensure that all policies are followed as well as those for safety and health
- Attend weekly and monthly meetings
- Responsible for ordering products, inventory control, payroll, loss prevention, and performance evaluations, resolve both employee and customer complaints
- Allocate work areas and duties to staff members
- Promote pleasant and winning attitude
- Ensure that all policies and procedures are followed to maintain a safe and secure facility.
Education
Certificate in Hospitality Management - Hospitality
Cuyahoga Community College
Cleveland, OHSkills
- Sports knowledge
- Computer Skills
- Leadership and Coaching
- Flexible and Adaptable
- Relationship and Community Building
- Activity Planning
- Facility Management
- Customer Service
- Reliable and Responsible
- Problem-Solving
- Partnership Building
- Written Communication
- Organizational Skills
- Team building
- Program Development
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Recreation Instructor I
City of Cleveland
01.2012 - Current
Recreation Center Assistant Manager / Recreation Center Manager
City of Cleveland
01.2007 - 01.2011
Certificate in Hospitality Management - Hospitality
Cuyahoga Community College