Malik Inniss
New York
Summary
IT Help Desk Intern with practical experience in network troubleshooting and operating system installation. Demonstrated success in collaborating with teams to resolve technical issues and monitor system performance. Committed to enhancing customer satisfaction through effective problem-solving skills.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Crew Member
McDonald's
New Rochelle
09.2025 - Current
- Ensured cleanliness in dining area and kitchen to uphold hygiene standards.
- Operated cash register for efficient customer transactions.
- Assisted team members during peak hours to maintain service quality.
- Engaged customers with friendly, helpful interactions to enhance experience.
- Stocked supplies and organized inventory to streamline operations.
- Executed cashier duties, including order taking, payment collection, and change provision.
- Cleaned restaurant by sweeping floors, wiping tables, and emptying trash receptacles.
IT Help Desk Intern
Nagarro
New York
04.2024 - 05.2024
- Resolved network connectivity issues for internal users.
- Documented user inquiries and solutions in help desk ticketing system.
- Collaborated with senior technicians to address complex technical challenges.
- Monitored system performance, reporting anomalies to IT team promptly.
- Coordinated with various departments to enhance customer satisfaction.
- Installed operating system upgrades and service packs on user PCs.
- Managed backup and restore processes for critical data systems.
- Ensured accurate tracking and timely resolution of help desk tickets.
Education
Bachelor of Science - Cyber Security
Monroe College
New Rochelle12-2027
High School Diploma -
Transit Tech CTE High School
Brooklyn, NY06-2025
Skills
- Network troubleshooting
- Customer service
- Operating system installation
- Data backup management
- Problem resolution
- Team collaboration
- System monitoring
Certification
Cisco Certified Support Technician Networking (CCST)
Timeline
Crew Member
McDonald's
09.2025 - Current
IT Help Desk Intern
Nagarro
04.2024 - 05.2024
Bachelor of Science - Cyber Security
Monroe College
High School Diploma -
Transit Tech CTE High School