Summary
Overview
Work History
Education
Skills
Timeline
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Malik Kirkland

Technical Support Specialist
Apopka,FL

Summary

I am a young, savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. I possess comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. I'm also skilled in identifying and resolving complex technical problems.

Overview

4
4
years of professional experience

Work History

Technical Support Engineer

Alorica
Lake Mary, FL
07.2021 - 04.2022
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Performed root cause analysis of reported issues to enact corrections.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.

Warehouse Associate

Amazon.com
Apopka, FL
09.2018 - 01.2021
  • Track all merchandise shipments and update logs accordingly
  • Operate heavy machinery, including forklifts and pallet jacks

Education

High School Diploma -

Apopka High School

Currently completing courses in Information Technology. CompTIA A - undefined

Skills

Microsoft office Windows Expirenceundefined

Timeline

Technical Support Engineer

Alorica
07.2021 - 04.2022

Warehouse Associate

Amazon.com
09.2018 - 01.2021

High School Diploma -

Apopka High School

Currently completing courses in Information Technology. CompTIA A - undefined

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Malik KirklandTechnical Support Specialist