Malik Latzzis
Spring,TX
Summary
Dynamic and dependable professional with extensive experience at Two Men and a Truck International, excelling in furniture delivery and customer service. Proven ability in route planning and load securing, enhancing operational efficiency and customer satisfaction. Recognized for strong teamwork and problem-solving skills, ensuring timely and safe deliveries while maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Furniture Delivery Driver
Two Men and a Truck International
Houston, TX
02.2022 - Current
- Ensured timely delivery of furniture while adhering to safety protocols.
- Loaded and unloaded heavy items, utilizing proper lifting techniques.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Maintained vehicle cleanliness and conducted routine inspections for operational safety.
- Assisted in training new drivers on company procedures and best practices.
- Collaborated with team members to optimize delivery routes for efficiency.
- Resolved customer issues on-site, enhancing overall satisfaction and service quality.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
- Assisted with assembly and installation of furniture at customer locations when required.
- Prevented potential issues by proactively reporting any mechanical or safety concerns with company vehicles to management for prompt resolution.
Warehouse Worker
TNT Trucking
Dallas, GA
11.2020 - 02.2022
- Managed inventory control through accurate tracking and organization of stock levels.
- Assisted in training new staff on safety protocols and operational procedures.
- Conducted regular inspections of equipment to ensure compliance with safety standards.
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Manager
Chic-Fil-A
Brandon, FL
08.2017 - 11.2020
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Developed and implemented process improvements to enhance team efficiency and productivity.
- Mentored junior staff, fostering a collaborative environment and promoting professional growth.
- Analyzed operational data to identify trends, driving informed decision-making for resource allocation.
- Facilitated training sessions on best practices, improving team competency and service delivery outcomes.
- Led initiatives focused on cost reduction without compromising quality or service standards.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Stocker
Amazon
Ruskin, FL
11.2015 - 02.2016
- Organized inventory to maintain optimal stock levels and ensure product availability.
- Implemented efficient shelf arrangement strategies to enhance customer shopping experience.
- Trained new team members on safety protocols and best stocking practices.
- Collaborated with management to identify areas for process improvements in stock handling.
- Led efforts to optimize backroom organization, improving accessibility and workflow efficiency.
Education
High School Diploma -
Sprayberry High School
Marietta, GA05.2015
Skills
- Heavy lifting
- Warehouse operations
- Furniture assembly
- Route planning
- GPS navigation
- Vehicle maintenance
- Load securing
- Hand tools operation
- Unloading techniques
- Equipment handling
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Safe driving
- Dependable and reliable
- Attention to detail
- Multitasking and organization
- Time management skills
- Punctual and reliable
- Loading and unloading
- Clear communication
- GPS and route planning
- Valid Driver's license
- Verbal and written communication
- Adaptability and flexibility
- Clean driving record
- Safe driving record
- Customer interaction
- Order picking and processing
- Map reading and navigation skills
- Defensive driving
- Vehicle inspections
- DOT compliance
- Vehicle inspection
- Equipment operation
- Shipping and packaging
- Physical stamina
- Clean MVR
- Cargo handling
- Local routes
- Quality assurance
- Vehicle cleaning and maintenance
- Traffic laws
- Defensive driver training
- Equipment monitoring
- Payment collection
- Pre-trip and Post-trip inspections
- Dispatch communication
- FLUENT IN LANGUAGE
- Load management
- Route logs
- Heavy hauling
- Language fluency
- Lifts up to number pounds
- OTR driving
- Pallet jack and hand truck operation
- Excellent sense of direction
Timeline
Furniture Delivery Driver
Two Men and a Truck International
02.2022 - Current
Warehouse Worker
TNT Trucking
11.2020 - 02.2022
Manager
Chic-Fil-A
08.2017 - 11.2020
Stocker
Amazon
11.2015 - 02.2016
High School Diploma -
Sprayberry High School