MALIK LISBON

Work History

TechBridge, Inc

Atlanta, GA

05.2022 - Current

Created an automated flow in Flow Designer that left Work Notes, Additional Comments and sent notifications to both the caller and assignment group manager for every Priority 1-Critical Incident created, with a live demo to test in front of an audience
Performed administration tasks involving Users/Groups/Roles, CMDB mapping, Import Sets, Update Sets, Transform Mapping
Created and configured UI Policies, Business Rules, UI Actions, ACLs, User Criteria, and Client Scripts
Studied ServiceNow best practices and implemented templates in the Automated Test Framework to run tests on the instance after modification
Created, maintained, and enhanced Incident, Problem and Change Management, Catalog Items, Knowledge Bases, Service Catalog
Created, preserved, and configured reporting, including automated scheduled reports through Flow Designer
Developed a strong understanding of Flow Designer, Application Spokes, and App Engine Studios
Resolved conflicts and negotiated mutually beneficial agreements between parties

LeafGuard Holdings

East Brunswick, NJ

07.2020 - Current

Manage onboarding process for new hires and terminated employees through creation/deletion of user accounts and setting up security access levels
Provide technical support to users via Zoom, Phone calls, Email, Teams etc regarding hardware/software issues
Collaborate with upper management to create a streamlined onboarding process for Sales and Production reducing unplanned work
Audit 20+ sales and 15+ installs for a $60 million budget daily before applying payments
Generate and distribute Accounts Receivable reports to investigate payment discrepancies between bank and AX
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Host meetings to discuss 6 different analytic sales reports per branch for the North-East region on a weekly basis, with General and Production Managers
Process Payroll, Sales, Installs, Staples Orders, Purchase Orders & Invoices for branches in the North-East Region
Provide support, ongoing coaching, and motivation to peers to foster career advancement
Created & distributed time management planners to ensure every deadline is met
Performed other duties as assigned such as special projects or task force assignments based on organizational needs

Things Remembered

Woodbridge, NJ

06.2019 - 03.2020

Monitor sales levels to determine product volume adjustments, replenishment, and allocations
Conduct staff interviews, hire, train, and develop new team members
Trained team of employees to be proficient in basic skills of store operations & engraving
Main point of contact for all customer inquiries, complaints & service needs.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings by 70%
Drive overall profitability while monitoring annual budget to prevent overages, minimize burnout rate, and support sustainability objectives.
Performed routine equipment maintenance, hosted meetings
*Recognized as Top SM in the District Jan 2020

Brockport Auxiliary Service Corporation

Brockport, NY

10.2015 - 05.2019

Reduced workflow inconsistencies by recruiting and hiring capable staff members
Perform all duties in accordance with HACCP and Food Handling procedures
Anticipate problems such as finding coverage for employee call-outs & volunteers for sporting event concessions
Responsible for developing and implementing dining solutions to meet customer needs and tastes
Supervise team regarding production, quality, and control