Malik Marshall

Recruited and trained new sales agents for multiple Fortune 500 companies.

• Monitored daily performance, providing tangible feedback to team members.
• Developed and implemented systems to increase sales performance for both D2D and B2B.
• Provided ongoing training and development opportunities.
• Conducted regular meetings with the other leaders to review goals and objectives.
• Executed interviews for companies such as Verizon, AT&T, T-Mobile, and Quantum Fiber.

• Identified locations and needs of callers to accurately send assistance.
• Maintained current knowledge of on-duty personnel to efficiently complete deliveries or delays.
• Documented services performed, operations information, and dispatch details in the system.
• Monitored the dispatch board and adjusted call priorities regularly based on caller needs.
• Recorded records of customer requests, work, or services performed.

• Received or prepared work orders.
• Mentored new employees on procedures and policies to maximize team performance.
• Conducted training and offered staff development opportunities to decrease process lags.
• Maintained current forklift training and certification as required by company policies.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Supervised driver dispatching, route planning and vehicle tracking .

• Trained new team members in cash register operation, stock procedures and customer services.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Performed merchandising and signage updates during weekly and seasonal promotional changes.
• Helped customers find specific products, answered questions and offered product advice.
• Transported pallets to storage in warehouse, loaded and unloaded trucks and retrieved customer orders with pallet jacks.

• Vacuumed floors and dusted furniture to maintain a organized, professional appearance.
• Stripped, sealed, finished and polished floors.
• Swept and mopped throughout the building.
• Serviced, cleaned and restocked restrooms.