Malik McDonald
Tempe,AZ
Summary
Hardworking and enthusiastic Customer Service Cashier with a proven track record of developing effective service delivery methods. Dedicated to upholding company values and prioritizing tasks to meet consumer needs. Possesses excellent public relations and communication skills to foster repeat business opportunities.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Lowes Home Improvement Warehouse
Tempe, AZ
11.2023 - Current
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Cashier
El Pollo Loco
Long Beach, CA
03.2022 - 06.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Landscaper
Freelance
Long Beach, CA
06.2022 - 11.2022
- Cut and trimmed lawns using power mowers and edgers.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cleaned up debris after completing jobsite tasks.
- Operated landscaping equipment to maintain grounds and remove trees.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Transported plants, turf and other materials to designated areas for installation.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
Team Member
In & Out Burger
Bellflower, CA
08.2021 - 01.2022
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Developed positive customer relationships through friendly greeting and excellent service.
- Collaborated with team members to maximize productivity and efficiency.
- Looked for ways to go above and beyond job requirements.
Education
Bachelor of Science - Computer Science
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Millikan High School
Long Beach, CA06-2023
Skills
- Inventory Counting
- Freight Labeling
- Product Verification
- Order Picking
- Customer Service
- Product Recommendations
- Payment Processing
- Drawer Balancing
- Cash Register Operation
- Cash Handling
- Customer Assistance
- Time Management Skills
- Staff Training
- Customer Service Excellence
- Staff Mentoring
- Daily Reporting
- Product Knowledge
- Organizational Abilities
- Customer Relations
- Written and Verbal Communication
- Conflict Resolution
Timeline
Warehouse Associate
Lowes Home Improvement Warehouse
11.2023 - Current
Landscaper
Freelance
06.2022 - 11.2022
Cashier
El Pollo Loco
03.2022 - 06.2023
Team Member
In & Out Burger
08.2021 - 01.2022
Bachelor of Science - Computer Science
Arizona State University
High School Diploma -
Millikan High School
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