Malik Mitchell
Chicago,IL
Summary
Ambiable Branch Rental Manager with 4 years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes.
Overview
8
8
years of professional experience
Work History
Branch Rental Manager
Enterprise Mobility
Chicago, IL
11.2021 - 02.2024
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Implemented efficient scheduling strategies for team members to ensure adequate staffing levels during peak rental periods and minimize overtime costs.
- Optimized fleet utilization of 350+ vehicles to maximize revenue generation and minimize operational costs.
- Recognized for achieving highest revenue growth and fleet increase of 50% for FY24.
- Ensured compliance with all company policies, procedures, and safety regulations through regular audits and staff training.
- Demonstrated customer satisfaction monthly
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills, resulting in positive feedback through monthly customer satisfaction surveys.
Assistant Branch Rental Manager
Enterprise Mobility
South Suburbs Of Chicago, IL
12.2019 - 10.2021
- Conducted regular audits of rental contracts, ensuring accuracy and minimizing potential disputes or losses.
- Trained and guided team members at entry level to maintain high productivity and performance metrics.
- Streamlined the rental process for improved efficiency and time management.
- Repeatedly recognized as a top performer on monthly sales matrix
- Coordinated marketing efforts, increasing brand visibility within the local market area.
Rental Management Trainee
Enterprise Mobility
Greater Chicagoland, IL
06.2018 - 11.2019
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays through showcasing clean rental cars effectively and enticing customers to making purchases.
- Repeatedly recognized as a top performer on monthly sales matrix
Sales Associate
Speedway Gas Station
Alsip, IL
05.2017 - 08.2017
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Overnight Stocker
Kohl's
Crestwood, IL
07.2016 - 11.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
Education
Bachelor of Arts - Business Administration
Monmouth College
Monmouth, IL05.2018
Skills
- Staff Training and Development
- Fleet Management Expertise
- Technical Proficiency
- Schedule Management
- Customer Service
- Business Planning
- Data Analysis
- Project Management
- Self-Directed
- Negotiation and Conflict Resolution
- Sales strategy development
Timeline
Branch Rental Manager
Enterprise Mobility
11.2021 - 02.2024
Assistant Branch Rental Manager
Enterprise Mobility
12.2019 - 10.2021
Rental Management Trainee
Enterprise Mobility
06.2018 - 11.2019
Sales Associate
Speedway Gas Station
05.2017 - 08.2017
Overnight Stocker
Kohl's
07.2016 - 11.2016
Bachelor of Arts - Business Administration
Monmouth College