Malik Mitchell
Chicago,IL
Summary
Ambiable Branch Rental Manager with 4 years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes.
Overview
8
8
years of professional experience
Work History
Branch Rental Manager
Enterprise Mobility
11.2021 - 02.2024
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Implemented efficient scheduling strategies for team members to ensure adequate staffing levels during peak rental periods and minimize overtime costs.
- Optimized fleet utilization of 350+ vehicles to maximize revenue generation and minimize operational costs.
- Recognized for achieving highest revenue growth and fleet increase of 50% for FY24.
- Ensured compliance with all company policies, procedures, and safety regulations through regular audits and staff training.
- Demonstrated customer satisfaction monthly
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills, resulting in positive feedback through monthly customer satisfaction surveys.
Assistant Branch Rental Manager
Enterprise Mobility
12.2019 - 10.2021
- Conducted regular audits of rental contracts, ensuring accuracy and minimizing potential disputes or losses.
- Trained and guided team members at entry level to maintain high productivity and performance metrics.
- Streamlined the rental process for improved efficiency and time management.
- Repeatedly recognized as a top performer on monthly sales matrix
- Coordinated marketing efforts, increasing brand visibility within the local market area.
Rental Management Trainee
Enterprise Mobility
06.2018 - 11.2019
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays through showcasing clean rental cars effectively and enticing customers to making purchases.
- Repeatedly recognized as a top performer on monthly sales matrix
Sales Associate
Speedway Gas Station
05.2017 - 08.2017
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Overnight Stocker
Kohl's
07.2016 - 11.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
Education
Bachelor of Arts - Business Administration
Monmouth College
Monmouth, IL05.2018
Skills
- Staff Training and Development
- Fleet Management Expertise
- Technical Proficiency
- Schedule Management
- Customer Service
- Business Planning
- Data Analysis
- Project Management
- Self-Directed
- Negotiation and Conflict Resolution
- Sales strategy development
Timeline
Branch Rental Manager
Enterprise Mobility
11.2021 - 02.2024
Assistant Branch Rental Manager
Enterprise Mobility
12.2019 - 10.2021
Rental Management Trainee
Enterprise Mobility
06.2018 - 11.2019
Sales Associate
Speedway Gas Station
05.2017 - 08.2017
Overnight Stocker
Kohl's
07.2016 - 11.2016
Bachelor of Arts - Business Administration
Monmouth College
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