Malik Mitchell

• Led daily operations of the center, ensuring seamless workflow and exceptional client service.

• Managed and trained a multidisciplinary team, fostering a culture of collaboration and professional development.

• Oversee scheduling, inventory, and KPI's to enhance operational efficiency.

• Provides hands-on support in veterinary care, assisting with procedures, client education, and patient management.

• Spearheads initiatives to improve client engagement, retention, and overall service quality.

• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
• Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
• Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.

• Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
• Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
• Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
• Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.

• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
• Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.

• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.

• Facilitated successful adoptions by matching potential adopters with compatible pets.
• Monitored animal behavior closely for signs of stress or discomfort, adjusting their surroundings accordingly to promote relaxation and contentment.
• Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement in pet care services.
• Managed inventory of pet supplies, ensuring adequate stock levels while minimizing waste.
• Improved pet health by conducting thorough assessments and providing appropriate care based on individual needs.