Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Malik Moncada

Escondido,CA

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

CVS Pharmacy
San Marcos
05.2024 - Current
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Handled returns and exchanges according to company policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated product features and benefits for customers' needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Provided accurate information about products, prices and services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Described merchandise and explained use, operation and care.
  • Computed purchases and received and processed cash or credit payment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Attended weekly team meetings to review performance goals and objectives.
  • Collected payments and provided accurate change.
  • Assisted customers with product selection, sizing and styling.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Processed transactions using a point-of-sale system.
  • Bagged or packaged purchases and wrapped gifts.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained records related to sales for store management.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Prepared merchandise for purchase or rental.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.

Delivery Driver

Amazon
Poway, CA
05.2024 - 07.2025
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Assisted warehouse personnel in packing orders when necessary.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Handled merchandise in accordance with product handling standards.
  • Checked tires for proper inflation before leaving on each route.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Received daily delivery instructions and route assignments from dispatch.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Utilized street maps to plan and determine most efficient routes.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Notified customers of delays to decrease calls to support.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Navigated routes with relevant map programs and GPS systems.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Transported and safely delivered items to prevent damage or loss.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.

Order Filler

20/20 Plumbing & Heating
Escondido, CA
09.2023 - 06.2025
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Assisted in receiving operations by unloading merchandise from trucks and checking for damaged or missing items.
  • Checked incoming goods against purchase orders to ensure quality assurance.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
  • Inspected outgoing shipments for conformance with customer specifications.
  • Organized shipments according to size, weight, destination, delivery method, and urgency of order.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Resolved issues related to incorrect deliveries promptly and efficiently.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Assisted in loading and unloading merchandise from delivery trucks.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Operated forklift and pallet jack to transport heavy loads.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Limited damage to products and orders by using care when choosing items.
  • Attended company safety meetings to maintain knowledge of new and important information.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Labeled boxes and placed in outbound collection areas.
  • Performed cycle counts on a regular basis to maintain inventory accuracy.
  • Prepared products for packaging and shipping according to company specifications.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Tracked outgoing orders to provide shipping status to customers.
  • Unloaded merchandise from delivery trucks quickly and efficiently.
  • Stacked merchandise on pallets for storage in the warehouse.
  • Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
  • Maintained cleanliness of work area at all times.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed routine maintenance and repair.

Package Handler

UPS
San Marcos, CA
10.2021 - 05.2023
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Assisted with loading and unloading of irregularly shaped or oversized packages manually.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Followed company policies and procedures for secure package handling.
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Communicated effectively with supervisors regarding any logistical issues.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Reported damaged goods immediately upon inspection while unloading and receiving goods into the warehouse.

Car Wash Attendant

Valero
San Marcos
07.2021 - 10.2021
  • Conducted quality checks to ensure each vehicle met the company's standards.
  • Followed proper procedure when operating machinery used during the car wash process.
  • Vacuumed interiors, cleaned windows, and dusted dashboards for a complete clean.
  • Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
  • Washed vehicle exteriors, detailed interior and applied external sealant or polish.
  • Cleaned and polished vehicle windows.
  • Checked cars after completion of the car wash process to ensure satisfaction of customers.
  • Applied soap solution, scrubbed cars manually where necessary.
  • Operated car wash machinery and monitored its functionality.
  • Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
  • Prepped vehicles for washing, including removing large debris and applying pre-wash solutions.
  • Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing in cleaning solutions or water.
  • Inspected vehicles for damage prior to washing.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
  • Managed customer complaints and provided satisfactory solutions.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
  • Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
  • Assisted customers with selection of car wash packages and add-on services.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Cleaned wheels, tires, hub caps, and wheel covers to protect wheels and wheel components from deterioration.
  • Ensured all safety protocols were followed during the car wash process.
  • Applied waxes and other protective coatings to vehicle surfaces.
  • Used vacuum cleaners and buffers to clean interior of vehicles.
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
  • Maintained a clean, organized, and safe work environment.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
  • Guided vehicles onto the conveyor belt accurately and safely.
  • Rinsed vehicles thoroughly to remove soap and debris.

Wash Bay Attendant

Diamond Environmental Services
San Marcos, CA
03.2020 - 12.2020
  • Follow company policies regarding customer service standards.
  • Mixed cleaning solutions and abrasive compositions according to formulas.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
  • Transported materials, equipment or supplies to or from work areas.
  • Monitor inventory levels of supplies used in the wash bay area; order additional items as needed.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
  • Apply protective coatings to vehicle exteriors according to manufacturer specifications.
  • Participated in team meetings and contributed ideas for improving service.
  • Applied soap solution, scrubbed cars manually where necessary.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Kept business entrances clean, tidy and professional in appearance.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Sanitized frequented areas and equipment using approved supplies.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.

Education

High School Diploma -

Escondido High School
Escondido, CA
08-2020

Skills

  • Promotional support
  • Upselling
  • Retail loss prevention
  • Excellent communication skills
  • Fitting room maintenance
  • Guest relations
  • Hospitality and accommodation
  • Order processing
  • Excellent people skills
  • Cleaning techniques
  • Money transfer systems
  • Friendly and outgoing
  • Calm demeanor
  • Money handling
  • Multi-tasking strength
  • Feedback implementation
  • Listening skills
  • Inventory control
  • Relationship selling
  • Positive and professional
  • Complex Problem-solving
  • Retail store operations
  • Outgoing personality
  • Flexible schedule
  • Meeting deadlines
  • Cash handling
  • Customer needs assessment
  • Customer engagement
  • Cash handling accuracy
  • Sales development
  • Written and oral communication skills
  • Relationship building
  • Product sales

Certification

  • Forklift experience
  • leadership experience

Languages

English
Professional

Timeline

Sales Associate

CVS Pharmacy
05.2024 - Current

Delivery Driver

Amazon
05.2024 - 07.2025

Order Filler

20/20 Plumbing & Heating
09.2023 - 06.2025

Package Handler

UPS
10.2021 - 05.2023

Car Wash Attendant

Valero
07.2021 - 10.2021

Wash Bay Attendant

Diamond Environmental Services
03.2020 - 12.2020

High School Diploma -

Escondido High School

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Malik Moncada