Years of hospitality experience
MALIK PHILLIPS
Ft. Worth,TX
Summary
Customer Service Professional Customer Service Specialist with proven experience in high pressure work environments. Able to use strong customer service skills with consistent optimism and concern for resolving customer issues and transactions with accuracy and professionalism. Store Operations Purchasing Customer Service Collections Shipping Scheduling Sales Persuasive Speaker
Overview
8
8
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
07.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
Care Giver
Acumen DCI
01.2020 - Current
- Provide in home and hospital care for patients
- Responsibilities include:
- Transport patients to doctor appointments
- Ensure all medications taken
- Assist with grooming and daily activities
- Housework
Shipping and Receiving Clerk
DFW Airport Marriott
01.2019 - 01.2020
- Managed incoming and outgoing shipments for the hotel and guests
- Responsibilities included:
- Managed shipping and receiving
- Coordinate receipt and deliver of packages and equipment for conferences
- Deliver and set up merchandise for conferences and meetings
- Purchase hotel supplies
- Maintain pantry store in hotel
Supervisor
Barista
01.2016 - 01.2019
- Supervised hotel barista for hotel guests
- Responsibilities included:
- Managed performance of barista team members
- Managed team schedules
- Ordered food and supplies for the store
- Created standards for menu items
- Developed and implemented different processes for brewing various coffees
- Trained new & incoming staff
- Educate guests on products available
Hilton
01.2014 - 01.2019
Valet
01.2014 - 01.2015
Education
Boswell High School
2014
Skills
- Conflict Management
- Hospitality Service
- Word Processing
- Multi-Line Telephone Systems
- Process Payments
- Travel Coordination
- Packaging and Mail Receiving
- Customer Service
- Office Management
- Verbal and Written Communication
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
07.2022 - Current
Care Giver
Acumen DCI
01.2020 - Current
Shipping and Receiving Clerk
DFW Airport Marriott
01.2019 - 01.2020
Supervisor
Barista
01.2016 - 01.2019
Hilton
01.2014 - 01.2019
Valet
01.2014 - 01.2015
Boswell High School
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