Taniesha Lyles
Columbia,SC
Summary
9+ years of customer service experience, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cigna
Remote USA
01.2023 - Current
- Answered 70+ calls per shift to assist with customer questions and concerns.
- Submitted prior authorization requests by phone.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized medical terminology to submit requests, and to work clinical pathways.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained high level of professionalism when speaking to doctors and insurance companies.
- Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Representative
Teleperformance
Columbia , SC
03.2021 - 01.2023
- Answered 50 + calls per shift to assist taxpayers with processing payments.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Advised customers on the most efficient ways to pay their bills according to their individual needs.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Updated customer accounts, addresses and contact information within call management databases.
- Assisted other team members when needed during peak hours of business operations.
- Kept abreast of industry developments by attending training sessions, seminars and workshops.
Overnight Stocker
Walmart
Camden , SC
10.2017 - 02.2021
- Followed instructions to properly arrange merchandise items.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Operated forklift and pallet jack to transport heavy loads.
- Maintained an orderly appearance at all times throughout the store.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Responded quickly to emergency situations during night shifts.
Shift Manager/Key Holder
Dollar General
Elgin, SC
10.2015 - 10.2017
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Performed regular audits of the store's security systems and safety protocols.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Resolved customer complaints promptly and professionally.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Counted and balanced cashier drawers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, AZ08.2027
High School Diploma -
Lugoff-Elgin High School
Lugoff, SC06.2015
Skills
- Data Entry
- Microsoft Office Suite
- Customer Service
- Positive Attitude
- Microsoft Outlook
- Computer Proficiency
- Critical Thinking
- Prioritization
- Medical Terminology
- Remote Office Availability
- Documentation and Recordkeeping
Languages
English
Certification
- Health Science
References
References available upon request.
Timeline
Customer Service Representative
Cigna
01.2023 - Current
Customer Service Representative
Teleperformance
03.2021 - 01.2023
Overnight Stocker
Walmart
10.2017 - 02.2021
Shift Manager/Key Holder
Dollar General
10.2015 - 10.2017
Bachelor of Science - Human Resources Management
University of Phoenix
High School Diploma -
Lugoff-Elgin High School
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