MALIK RADAYDEH
Sunnyvale,TX
Summary
Dynamic Operations Manager with a proven track record at Amazon, driving a 15% increase in productivity through Lean process improvements. Skilled in team leadership and KPI tracking, I excel in optimizing labor costs and enhancing operational efficiency while fostering staff development and collaboration across diverse teams. Dedicated and organized financial professional with outstanding relationship-building and problem-solving.
Overview
10
10
years of professional experience
Work History
Operations Manager
Amazon
Dallas, TX
12.2021 - Current
- Lead 50–200 associates and front-line managers in a high-volume fulfillment center, ensuring consistent execution of safety, quality, and productivity standards across inbound and outbound operations.
- Implemented Lean process improvements and standardized work, driving a 15% increase in outbound productivity.
- Improved labor planning, scheduling, and cross-training strategies, reducing labor costs by $8,000 per monthwhile maintaining service levels.
- Conduct daily labor planning, volume forecasting, and structured shift transitions to support 24/7 operations.
- Maintained 98% adherence to Amazon delivery metrics over four consecutive quarters through KPI monitoring and real-time execution adjustments.
- Oversaw a $1.2M annual operating budget, partnering with Finance to manage forecasts, control costs, and track variances.
- Coached and developed supervisors and associates, resulting in four internal promotions into leadership roles.
- Led safety initiatives and reinforced standard work, reducing workplace incidents by 20% year over year.
- Drove continuous improvement initiatives using Lean tools to improve efficiency, quality, and customer experience.
- Collaborated with HR, Finance, Safety, and Facilities to secure resources, and successfully deliver operational projects.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Store Manager
Exxon Gas Station
Arlington, TX
12.2018 - 03.2020
- Managed daily operations and staff scheduling at a busy gas station.
- Trained new employees on safety protocols and customer service standards.
- Implemented promotions and marketing strategies to enhance sales performance.
- Resolved customer complaints to maintain high satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Manager
Yummy Pizza
Dallas, TX
05.2016 - 04.2018
- Managed daily operations, staff scheduling, and supply ordering for a high traffic food business.
- Trained and supervised a team of five employees, achieving consistent customer satisfaction scores.
- Implemented cash handling and inventory tracking procedures that reduced waste.
- Oversaw customer issues and adapted menus based on customer feedback and market demand.
- Ensured safety compliance with local health and safety codes.
Education
Bachelor of Science - Business Administration, Management
University of Texas At Arlington
ArlingtonSkills
- Operations Management
- Logistics
- Staff Development
- Process Improvement
- KPI Tracking
- Budgeting
- Cost Control
- Microsoft Office
- Data Entry
- Inventory Systems
- Labor planning
- Performance analysis
- Supply chain logistics
- Team leadership
- Problem solving
- Startup turnaround strategies
- Revenue generation
- Product management
- Warehouse operations
- Supply chain distribution
- HR planning
- Performance management
Volunteer Experience
Sunnyvale Taider Youth Sports Association (STYSA), Basketball Coach, Sunnyvale, TX, Serving as a mentor to the youth by teaching them teamwork, discipline, and sportsmanship that leave a positive influence in young athletes.
Timeline
Operations Manager
Amazon
12.2021 - Current
Store Manager
Exxon Gas Station
12.2018 - 03.2020
Manager
Yummy Pizza
05.2016 - 04.2018
Bachelor of Science - Business Administration, Management
University of Texas At Arlington