Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Affiliations
Timeline
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Malik Shinn

Orlando,Florida

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Helping customers during their times of confusion. Helping to manage their accounts and processing payments for their accounts. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Concentrix
Orlando, FL
02.2023 - 10.2023
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Created detailed reports on customer service activities.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Answered phone calls from customers promptly and courteously.
  • Provided accurate quotes for requested products or services.
  • Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
  • Provided customer service to clients regarding banking products and services.

CUSTOMER SERVICE REPRESENTATIVE

Sykes
Orlando, Florida
06.2020 - 10.2020
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Followed up with customers regarding product functionality and overall satisfaction.

PACKAGE HANDLER

FedEx
Orlando, FL
05.2019 - 09.2019
  • Recorded item quantities and sorted goods into appropriate warehouse locations
  • Reported damaged products and workplace incidents to supervisors for review
  • Stacked and moved products on pallets and forklifts
  • Sealed and packed products according to instructions and specifications
  • Packaged and sealed items using appropriate labels and materials
  • Communicated with management to coordinate trailer movements in yard
  • Utilized heavy machinery and hand tools to move and load packages
  • Loaded and unloaded trucks by performing physically demanding tasks.

SCOREKEEPER

Basketball Services
Orlando, FL
04.2017 - 05.2019
  • Keeping track of each team's roster, coaches, and scores
  • Interacting with each team, giving instructions also keeping teams in order
  • Prepare each game and make sure each team, player, and coach is present and accounted for.

YOUTH COUNSELOR

After School Program
Winter Garden, FL
08.2016 - 04.2017
  • Working and interacting with other co-workers, assisting them if needed
  • Taught and explained rules and regulations governed specific sport
  • Inspected game sites for compliance with regulations and safety requirements
  • Signaled participants or other officials about infractions and to regulate play
  • Inspected sporting equipment and examined participants to ensure compliance with event and safety regulations
  • Preparing lessons and activities for my group, giving instructions and helping each child
  • Monitoring every child assigned to me, interacting, communicating, and managing behavior
  • Assisting individuals with homework and different activities
  • Encourage and motivate children to finish work as well as getting along with others
  • Keeping order while remaining interactive
  • Assigning worksheets, activities, and assignments.

Education

ASSOCIATE IN ARTS (A.A.) IN COMPUTER INFORMATION SYSTEMS -

Seminole State College of Florida
11.2024

HIGH SCHOOL DIPLOMA -

Wekiva High School
01.2016

Skills

  • Customer Service
  • Data Entry
  • Records Management
  • Microsoft Office
  • Executive Support
  • Staff Training and Development
  • Workflow Prioritization
  • Inbound and Outbound Calling
  • Team Collaboration
  • Customer Support
  • Consumer Banking
  • Opening Accounts
  • Account Updating
  • Account Closings
  • Financial Processes Understanding
  • Analyzing Data
  • Due Diligence
  • Promoting Products
  • Risk Management Policies

Certification

  • AWS Certified Developer Associate
  • C and C++ Certifications

Languages

  • English, Native
  • Spanish, Conversational

Awards

President's List

Affiliations

  • Learning my computer technical codes and making sure I am sharp on my knowledge of Computer Information.
  • Building personal computers and staying up to date on the latest tech to hit the market.
  • Drawing/Painting are things I have loved to occupy myself since I was young. So continuing to learn more about the ways to be batter there are so things I still do.

Timeline

Customer Service Associate

Concentrix
02.2023 - 10.2023

CUSTOMER SERVICE REPRESENTATIVE

Sykes
06.2020 - 10.2020

PACKAGE HANDLER

FedEx
05.2019 - 09.2019

SCOREKEEPER

Basketball Services
04.2017 - 05.2019

YOUTH COUNSELOR

After School Program
08.2016 - 04.2017

ASSOCIATE IN ARTS (A.A.) IN COMPUTER INFORMATION SYSTEMS -

Seminole State College of Florida

HIGH SCHOOL DIPLOMA -

Wekiva High School

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Malik Shinn